Area Vehicle Service Manager

Role & responsibilities

youll be our: Area vehicle service manager

youll be based at the Zonal office (Chennai/ Delhi/ Kolkata/ Bangalore/Pune)

youll be Aligned with Zonal Vehicle service manager

you’ll be a member of: service delivery team

What you’ll do at Ather:

• Ensure that the KPIs of the Service teams are met while keeping in mind great Customer Experience - at Service center locations
• Monitor and Control the service quality as per Ather standards, through the adoption of best practices and Service SOPs at Service Centre and for the Service Fleet
• Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions
• PDI (support) / Warranty Management
• Provide technical support to the Service team across locations
• Plan and support service marketing activities in the city
• Support establishment of Vehicle Service set up in all launch markets
• Support Service Strategy team to document Service SOPs and Service Manual
• Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis

Here’s what we are looking for:

• Experience in After Sales Operations and strong team management and collaboration skills
• You need a customer-first attitude and an ability to anticipate customer needs and exceed expectations.
• A fair understanding of EV technology is a definite plus.
• Demonstrates an ability to control operational costs, and improvise tools/equipment, and SOPs to minimize costs.
• Demonstrate the ability to scale operations and showcase value improvement

You bring to Ather:

• We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute
• 6-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops)

COMPETENCIES:

• diagnostic skill (mechanical & electrics)

• crisis management

• service operation management skill

  BEHAVIORAL

• Continuous improvement mindset

• self-motivated

PERSONAL TRAITS

• communication and team building
• critical thinking and strategy alignment