Arena Application / Production Support Engineer

• We are looking for an experienced Arena Application Support Engineer to maintain and support Arena and related enterprise applications across production and non production environments
• The ideal candidate should have a strong technical foundation in Unix Linux shell scripting Python cloud fundamentals and Hadoop support along with experience in application monitoring incident management and production operations
• The candidate will be responsible for monitoring application health resolving incidents automating operational activities coordinating with cross functional teams and ensuring application availability within agreed service levels

Key Responsibilities:

• Administer monitor and support the Arena application across production and non production environments
• Perform routine application server service and component health checks
• Monitor application availability system performance logs alerts and scheduled processes
• Troubleshoot production issues application failures connectivity problems and environmental errors
• Analyze Unix Linux logs and execute commands to identify application and server level issues
• Develop and maintain shell scripts to automate routine monitoring and support activities
• Use Python to automate repetitive operational tasks reporting and health checks
• Provide operational support for Hadoop ecosystem components including HDFS and Hive
• Monitor Hadoop jobs and investigate job failures storage issues and data processing problems
• Perform initial analysis and troubleshooting before escalating complex issues to L2 L3 infrastructure or engineering teams
• Handle incidents service requests problems and changes through ServiceNow or a similar ITSM platform
• Ensure tickets are prioritized updated and resolved within defined SLA timelines
• Perform root cause analysis for recurring incidents and coordinate permanent fixes with relevant technical teams
• Support application services during server patching maintenance deployment and release activities
• Coordinate with infrastructure database network cloud and application teams for issue resolution
• Troubleshoot performance bottlenecks access related problems and environmental configuration issues
• Maintain SOPs runbooks troubleshooting guides knowledge articles and operational documentation
• Participate in shift based support and on call rotations based on project requirements
• Provide timely incident and service status updates to technical and business stakeholders
• These responsibilities align with the internal Arena Junior level job posting 1 and Arena Mid level job posting 1 which cover Arena monitoring health checks RCA ServiceNow ticket handling patching support documentation and cross functional coordination

Technical Requirements:

• Strong working knowledge of Unix Linux commands and operating system fundamentals
• Hands on experience in shell scripting for task automation and operational support
• Working knowledge of Python scripting
• Understanding of cloud computing fundamentals preferably AWS
• Experience or working knowledge of the Hadoop ecosystem
• Knowledge of HDFS and Hive
• Experience supporting applications or tools in production environments
• Ability to analyze application server and system logs
• Understanding of incident problem and change management processes
• Hands on experience with ServiceNow or a similar ITSM platform
• Experience working with monitoring tools such as Dynatrace or Splunk
• Basic understanding of Git or another version control system
• Strong troubleshooting analytical and problem solving skills
• Good written and verbal communication skills
• The internal Arena requirements include Hadoop ecosystem knowledge particularly HDFS and Hive monitoring through Dynatrace and Splunk Python based automation scripting Git Linux Unix and cloud fundamentals
• Apache Hadoop documentation also confirms that Hadoop functionality is managed extensively through shell commands scripts and runtime environment variables
• Preferred Skills
• Experience supporting Arena Alation Manta or similar enterprise tools
• Exposure to AWS services and cloud based application environments
• Knowledge of Rally for user story and feature tracking
• Experience with application monitoring and log analysis tools
• Basic understanding of SQL and relational databases
• Knowledge of scheduling and batch processing tools
• Experience with access user role and permission management
• Familiarity with release deployment and server patching activities
• Exposure to automation and continuous service improvement initiatives
• Experience working in a 24 7 or globally distributed support environment

Additional Responsibilities:

• Strong analytical and troubleshooting ability
• Ownership of incidents from assignment through resolution
• Ability to prioritize tasks in a production support environment
• Effective collaboration with cross functional teams
• Customer focused approach and clear stakeholder communication
• Ability to work independently and within a shift based support team
• Willingness to learn new applications tools and technologies
• Education
• Bachelor s or master s degree in Computer Science Information Technology Engineering or a related discipline

Preferred Skills:

Technology->OpenSystem->Python - OpenSystem->Python,Technology->Hadoop->Hadoop Ecosystem