Vyntrapro Innovations
Artificial Intelligence Developer
Skills
7 days ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
Job Summary
The role involves incident management, troubleshooting Windows/Mac OS, Active Directory, Office 365, network connectivity, printers, and business applications while ensuring SLA compliance through ITSM tools like ServiceNow.
Key Responsibilities
- Provide L1 technical support via phone, chat, and remote tools.
- Log, prioritize, and resolve incidents using ServiceNow.
- Troubleshoot Windows, Mac OS, Active Directory, Office 365, VPN, printers, and network issues.
- Escalate complex incidents to L2/L3 teams.
- Maintain accurate ticket documentation and knowledge articles.
- Ensure SLA adherence and excellent customer experience.
- Perform incident follow-up, RCA support, and shift handovers.
Required Skills
- 46 years of Technical Service Desk experience.
- Hands-on experience with ServiceNow or similar ITSM tools.
- Knowledge of ITIL processes.
- Strong troubleshooting skills in Windows, Mac OS, TCP/IP, DNS, DHCP, and Active Directory.
- Excellent communication and customer support skills.
- Willingness to work rotational shifts.
Other offers great for you!
These companies are also looking for great profiles
Visian
Senior AI Engineer / Data Scientist Senior – Intelligence Artificielle
650
Freelance
Paris, France
Hybrid
Skills
4 hours ago
Quick apply
Espace Freelance
Audit Applicatif support & Intelligence artificielle
Freelance
Lille, France
Onsite, Hybrid
Skills
3 hours ago
Quick apply
Salutech
Architecte IA
650
Freelance
Paris, France
Remote, Hybrid
Skills
3 hours ago
Quick apply