Artwork Coordinator

About Us We help Pharma, Food and Cosmetic companies in managing their packaging and labeling assets. Our ManageArtworks suite of products help our customers bring their products faster to the market, reduce errors in labeling and help them be compliant to internal and external regulatory requirements.

Onsite Customer Engagement

• Act as our representative at various customer locations in Mumbai.
• Support day-to-day workflow queries and ensure smooth usage of the application.

Training & Onboarding

• Train new users at customer sites on product features and workflows.
• Re-train existing users when they change roles or new team members are added.
• Conduct structured onboarding sessions to ensure all users follow standardised processes.

Improve Product Adoption & Stickiness

• Monitor user activity and help customers use the platform effectively.
• Identify gaps in understanding and provide timely guidance.
• Share product feedback and customer insights with the internal team.

Multi Customer Support

• Handle multiple customer accounts (not just one organization).
• Maintain a training calendar and visit schedule for different customers across Mumbai.
• Maintain training records, customer usage reports, and issue logs.
• Escalate complex issues to the internal support or product team.

Requirements

• Willing to work as a customer facing consultant in an onsite role
• Comfortable supporting customers with day-to-day artwork and workflow activities
• Available for a 6‑month consulting engagement, with the possibility of extension with a one month notice period
• Available to work Monday to Friday and open to working on weekends when required
• Able to commit to 9 hours per day as part of the standard engagement
• Willing to use their own laptop under a Bring Your Own Device (BYOD) arrangement
• Has 0–3 years of experience, suitable for freshers or early career professionals
• Comfortable with a monthly invoicing model
• Willing to travel across multiple customers locations within Mumbai

Benefits

• Opportunity to work closely with leading brands and customer teams
• Hands‑on exposure to artwork management, packaging workflows, and digital transformation initiatives
• Flexible consultant engagement with real-world customer interaction
• Reimbursement of travel, local conveyance, and food expenses as per company policy
• Eligibility for an approved weekend allowance when weekend work is required