As an Executive - Customer Service

Company Profile

Credence Global Solutions is a diversified technology-driven financial transformation company with deep

expertise and a focus on Receivables Management, Health care RCM, Technology Platforms and Contact

Center verticals. Credence services leading telecommunication, health care and media companies in the

United States.

We are 4600+ employees strong who provide exceptional performance that is customer friendly &

compliant; and deliver world-class results to ensure brand integrity.

Health care providers serviced by Credence include medical transport providers, emergency physicians,

health infusion service providers, and diagnostic laboratories.

In the telecommunication vertical, Credence serves four of the top five providers in the United States.

Our Group Companies:

Credence Resource Management, LLC - Focuses on providing Receivables Management and

voice-based BPO services, is the flagship company of the Credence Group.

Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to health care providers.

iValuate Global Technologies - Provides Technology platforms that enhance productivity and

compliance for creditors and health care providers.

As an Executive - Customer Service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the United States to collect on overdue and unpaid

bills. As a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

• Utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

• Able to manage difficult customer issues while working in a fast-paced environment
• Determine the reason for delinquency and best course of action to assist consumers.
• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures

and compliance policies.

• Communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

• Ensure all accounts in assigned lists are managed accurately and in a timely manner.
• Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date

follow up assignments.

Preferred candidate profile

Profile Requirements

• Good communication skills
• This job requires you to work in US shifts between 5:30 pm & 10:30 am

Credence Resource Management v4.0 Effective October 1, 2025

Highlights

• Best in Market Salaries from 3 lakhs plus
• 7 week new hire training program
• Unlimited Incentive Plan with transparent KRA's
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional growth opportunities within 6 months, for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation
• Fixed shifts post the training period [Rare changes in case of business requirements]
• 7:15 min login plus 45 minute break = 8 hour shifts
• Sunday fixed Off & Alternate Saturday Working

Contact-

Urvashi 7498462114