ASCO Service Scheduling Coordinator

The Role: Service Scheduling Coordinator

In this position, you will be the key support for North America Operations and be responsible for proactively collaborating the working relationships with direct Asco relational accounts, i.e., Sales – Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three-phase product lines, USC Parts Department and Manufacturers Representatives.

What will you do?

• Proactively managing open orders for Asco accounts; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and ASco order management policies, working with other departments within APC to facilitate on-time delivery and customer satisfaction, as well as other duties as needed
• The candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. You will field incoming and outgoing calls to customers regarding backorder of RMA’s and obtain a potential delivery date from USC Service Parts and convey the delivery date to the customer
• Responsible for proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, Vendors and Customers both internal and external to ensure proper implementation of agreed-upon contractual obligations
• Possess a working comprehension and implementation knowledge of evolving product/service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fees
• Additional responsibilities include but are not limited to the receiving and reviewing of each Vendor or SP’s invoice for accuracy, the process of each invoice into the Oracle Database (iProcurement) in accordance with Sarbane-Oxley Act
• When faced with a customer who is no longer in a contractual agreement with Asco to engage the customer in the Time & Material procedure. This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order. This may result in a service leading to putting the customer under a maintenance contract, which may result in additional revenue for APC Global Services
• High level of information integrity of Siebel CRM System; including corrective action of inaccurate information encountered, i.e., proper asset/customer relation, serial number input, updates entitlement/warranty upon the commissioning of the UPS

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement and more!

(External) English Qualifications:

Qualifications:

• Candidate must possess a Bachelor's/College Degree, in any field
• Minimum 6 months of customer-facing experience in a BPO or Shared Services setup
• A motivated team player that also has the ability to work well individually with minimal supervision
• Ability to multi-task, prioritize and operate efficiently in a fast-paced environment
• Must be willing to work in Rosario, Cavite
• Amenable to working in Graveyard / Night shift duty

Local Benefits (English):

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

(External) English Company Boiler Plate:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.