ASCON - Admin Assistant (Store Operations)

• JOB SUMMARY

The Admin Assistant provides administrative and clerical support to the Jollibee Operations (Franchise) team, ensuring the smooth day-to-day functioning of the operations office. This role manages documentation, coordinates communication between stores and the operations office, and provides general support across administrative tasks, with working knowledge of QSR operations and food safety compliance requirements to effectively support store-related transactions and concerns.

KEY DUTIES AND RESPONSIBILITIES

Administrative & Clerical Support

• Provide day-to-day administrative and clerical support to the Group Manager/ Operations Manager/Area Manager and the Operations team, ensuring tasks are completed accurately and on time.
• Prepare, organize, encode, and maintain operational documents, memos, reports, and correspondence.
• Maintain organized filing systems (physical and digital) for operations-related records, store documents, and permits.
• Monitor and coordinate office supply needs and basic procurement requests for the operations office.

Store & Operations Coordination

• Serve as a coordination point between the operations office and store personnel (Store Managers, OMTs, crew) for administrative requirements, memos, and directives.
• Assist in consolidating store-level reports (sales, inventory, manning, incident reports) for review by the Operations Manager/Area Manager.
• Coordinate scheduling of meetings, store visits, and operations-related activities across assigned stores.
• Assist in tracking and monitoring store compliance with operational directives, permits, and licensing requirements.

Food Safety & QSR Compliance Support

• Assist in monitoring store compliance with food safety, sanitation, and Quick Serving Restaurant (QSR) operational standards, coordinating with stores on documentation and corrective action requirements.
• Support the tracking of food safety-related certifications, permits (e.g., sanitary permits, health certificates), and compliance renewal schedules across stores.
• Assist in organizing and maintaining records related to food safety audits, inspections, and compliance reports.
• Help coordinate logistics for food safety trainings, orientations, or compliance-related activities for store personnel.

Reporting & General Support

• Prepare basic operational reports and summaries using Microsoft Office applications for submission to the Operations Manager/Area Manager.
• Assist in the preparation of correspondence, presentations, and other business documents as needed.
• Provide general support to the Operations team for meetings, events, and other ad hoc administrative needs.
• Perform other administrative and related tasks as assigned by the Operations Manager/Area Manager.

MINIMUM QUALIFICATIONS

Education

• Bachelor's Degree in Business Administration, Office Administration, or any related course.

Experience

• At least 1-2 years of relevant work experience in an administrative, clerical, or office support role.
• Experience supporting QSR, food service, or retail operations is an advantage.

Knowledge Requirements

• Good knowledge of QSR operations is a plus, including familiarity with store-level processes and terminology.
• Working knowledge of food safety compliance and other QSR industry standards and requirements.
• Basic understanding of office administration practices, including documentation, filing, and scheduling.

Technical Skills

• Adept in administrative and support skills, including document preparation, correspondence, and basic reporting.
• Proficient in Microsoft Office (Word, Excel, Outlook) for documentation, reporting, and communication.
• Good organizational and recordkeeping skills, with the ability to manage multiple documents and requests accurately.

Other Competencies Required

• Strong attention to detail and accuracy in documentation and compliance tracking.
• Good communication and coordination skills, with the ability to liaise effectively between the operations office and store personnel.
• Ability to multitask and manage competing priorities under time pressure.
• Reliable, proactive, and able to work with minimal supervision.
• Ability to maintain confidentiality of sensitive operational and store-related information.

WORKING CONDITIONS

• Primarily office-based, supporting the Jollibee Operations (Franchise) team, with occasional coordination visits to stores.
• May require occasional travel to store locations for documentation, compliance tracking, or coordination purposes.

May require flexibility in schedule during peak reporting periods, audits, or compliance renewal deadlines.

Job Type: Permanent

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work on site?
• Are you willing to be assigned in different store locations depending on business needs?
• Are willing to work during Holidays, weekends and doind overtime?

Work Location: In person