ASISSTENT OPERATION

#We are looking for Male & Female candidates who can speak Mandarin

Assistant Operations – Viva Star Entertainment

Job Responsibilities:

• Assist the Operations Manager or Supervisor in managing and coordinating the company’s daily operational activities.
• Monitor the daily attendance, working schedules, punctuality, and performance of live hosts.
• Prepare and coordinate live host schedules to ensure sufficient manpower and smooth daily operations.
• Ensure all live hosts are present, prepared, and ready before their scheduled live streaming sessions.
• Monitor live streaming activities and ensure that sessions are conducted according to the assigned schedule and company requirements.
• Monitor the performance of live hosts based on company Key Performance Indicators (KPIs), including working hours, attendance, productivity, sales performance, audience engagement, and other relevant targets.
• Provide daily support and guidance to live hosts to improve their performance and productivity.
• Assist in identifying performance issues and provide appropriate feedback, coaching, and support to live hosts.
• Coordinate communication between management, HR, operations staff, and live hosts to ensure that important information is communicated clearly and promptly.
• Assist in resolving operational issues, staff-related matters, scheduling conflicts, and other problems that may affect daily operations.
• Monitor the condition and availability of the live streaming studio, equipment, and other operational resources.
• Report technical or operational issues to the relevant department and follow up to ensure that problems are resolved promptly.
• Ensure that live hosts and employees follow company policies, Standard Operating Procedures (SOPs), workplace rules, and operational guidelines.
• Assist the HR department with the recruitment and selection of new live hosts and operational staff when required.
• Assist with the onboarding process for new employees, including briefing them on company policies, work schedules, job responsibilities, and operational procedures.
• Assist in organizing training, coaching, and development sessions for live hosts and other employees.
• Maintain and update employee records, attendance records, work schedules, performance records, and other operational documentation.
• Prepare daily, weekly, and monthly operational reports for management review.
• Collect and compile information related to employee attendance, working hours, performance, KPIs, and operational results.
• Assist management in monitoring manpower requirements and ensuring adequate staffing for daily operations.
• Support the implementation of new operational procedures, company activities, campaigns, and projects.
• Assist in coordinating company events, meetings, training sessions, and other activities related to operations.
• Maintain good communication and working relationships with live hosts, employees, management, and other departments.
• Ensure the workplace remains organized, professional, and conducive to productive working conditions.
• Assist the Operations Manager or Supervisor with any other operational and administrative tasks assigned from time to time.
• Contribute to achieving the company’s operational targets and maintaining smooth, efficient, and effective daily operations.

Pay: RM2,500.00 - RM3,000.00 per hour

Expected hours: 8.0 per week

Work Location: In person