Asistant Manager

Emerald Cannabis Wellness Center

Job Description

Position: Assistant Manager

Position Reports to: Management Team

OVERVIEW

The Assistant Manager is the professional in charge of assisting the management team in daily operations, in congruence with company vision and goals. Is also responsible for the maintenance of optimums conditions for the products, inventory reconciliation, new patient recruitment and patients’ profiles in the dispensary. As expected, when working in a small shop, the administrative support employee is expected to assist the Manager in administrative, supervision, receptionist and cleaning duties.

Authority Level

• Medium. It will be guided by specific policies and concrete reference frameworks.

Essential Functions in addition to the previous:

Regular

• Maintain all aspects of the operation in running efficiently.
• Make sure that the Company complies with OSHA Health and Safety regulations.
• Greeting patients into the dispensary area and verifies proper paperwork, ID and documentation.
• Assist management team with cashier functions using POS system and updating patients’ profiles and inventory changes into the systems.
• Assist budtenders in sales and patient orientation.
• Ensure compliance of dosage sale permitted by laws and regulations.
• Registers all daily sales as instructed using correctly the point of sale system.
• Re-stock retail inventory consistently and on a timely basis.
• Assist management in opening, receiving and closing tasks.
• Complete daily registers as required.
• Assist management in the required and appropriated handling of the inventory.
• Takes out of display and promotion areas any expired or about expire product.
• Daily stocks display inventory following procedure as instructed.
• Answers phones.
• Complies with dispensary security and safety guidelines.
• Supports management team to ensure dispensary daily operations, including maintenance, security, safety and sales.
• Maintains open communications with team members and management team.
• Canalize costumers’ issues and complaints to management team.
• Complies with dispensary operating policies and standards.
• Other duties assigned during work schedule as needed.

Labor Conditions

▪ Variable temperatures inside the office (60-65F)

▪ The work is carried out in comfortable, hygienic, and safe facilities.

▪ Most of the time the work is done standing up with little physical activity.

Requirements:

• Ability to train and mentor a customer/patient service team.
• Excellent written and verbal communication skills.
• Effective listening skills, patience and tolerance when dealing with difficult customers/patients.
• Fast response time.
• Problem-solving and decision-making skills.
• Knowledge about the processes involved in resolving product or service-related issues when highlighted by a customer/patient.
• Ability to work with and listen to patients daily.
• Capability to work standing through neatwork shift.
• Knowledge of basic computer software programs.
• Compromise of abiding dispensary and state policies and regulations.

Other requirements

• Rotating 8 hours schedule.
• Schedule from Monday to Saturday from 9:00am to 8:00pm
• 9 months probationary period with three-week coaching and training.

Qualifications:

▪ Must be at least 21 years old.

▪ Must possess a state Manager Occupational License.

▪ Must possess a state approved Budtender Course.

▪ Valid Identification.

▪ Under come background check.

▪ Certificate of Good Behavior.

Performance Standards

▪ Planification and organization

▪ Puntuality.

▪ Productivity.

▪ Able to work on multiple tasks at once.

▪ Honest, discreet and with a high level of integrity.

▪ Positive and enthusiastic attitude.

Risk

▪ Ergonomic

▪ Psychosocial

Salary

▪ Sale Bonus.

▪ Tip.

Benefits

▪ Vacations and sickness will be worked in accordance with Law 4 of January 23,2017.

▪ Flexible schedule.

▪ Productivity Bonus.

Department: Administration Reports to: General Manager

Supervises: 5 to 6 employee**. Classification:** No Extento

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person