Asistant Manager

Assistant Manager (Operations- Voice process)

Job Description:

• Assistant Manager: - Handle the International BPO Sale process. (Sales background Must)

• Responsible for managing the entire customer base registered in the region and increasing revenue per

customer, reducing revenue leakages, ensure high customer satisfaction level.

• Problem solving skills to quickly ascertain a situation and be decisive in solving it - Time management to meet

production deadlines and shipment to the internal customers.

• Communicating courteously with customers by telephone, email, and letter. - Handling customer complaints or

any major incidents, such as a security issue or an irate customer.

Roles and Responsibilities:

• Candidates should have experience of Manager under Sales/KPIs

• Ability to perform multi tasks and adjust quickly in short time frames.

• Demonstrated ability to work effectively either as an individual or member of a team and relate effectively with

staff on all levels.

• Give timely and real time feedback with a view towards improving Operational and individual efficiency.

• Knowledge of operational processes, logical thinking, reporting and analysis.

• Provide feedback, training sessions and other team development exercises.

Desired Candidate Profile:

• Candidate must be comfortable working in night shifts and working from office.

• Must possess strong communication, interpersonal, Sales experience and influencing skills.

• Must be analytical and detail oriented.

• Should have handled a team of 4-5 TLs.

• Candidate must be comfortable working in night shifts and working from office.

Perks & Benefits:

✓ Incentives- Monthly

✓ Benefits of Accidental Insurance

✓ Attendance Bonus

✓ 5 Working Days

✓ US Shifts

Pay: ₹506,000.00 - ₹800,000.00 per year

Benefits:

• Food provided

Work Location: In person