ASRS Technician

JOB TITLE: ASRS Technician

DEPARTMENT: Supply Chain

LOCATION: Jackson

STATUS: Non-Exempt

REPORTS TO: ASRS Supervisor

The ASRS Technician supports the daily operation of the Automated Storage and Retrieval System and assists with finished-goods movement in the CPA room. This position monitors system performance, troubleshoots operational issues, resolves inventory discrepancies, and helps ensure products are accurately stored and retrieved according to FIFO requirements. The technician works closely with Shipping, Warehouse, Maintenance, Inventory Control, and Information Technology to maintain safe, accurate, and efficient ASRS operations.

DUTIES AND RESPONSIBILITIES

• Monitor daily ASRS activity and respond promptly to system alarms, errors, jams, and operational interruptions.
• Troubleshoot basic ASRS hardware, software, scanner, conveyor, and inventory-related issues.
• Escalate complex system or equipment problems to the appropriate Information Technology, Maintenance, or equipment-support personnel.
• Make authorized system adjustments to support accurate product storage, retrieval, and movement.
• Monitor product movement to ensure finished goods are stored and picked according to FIFO requirements.
• Assist with placing finished goods into storage and supporting product movement within the CPA room.
• Review daily inventory, pallet-movement, and system-issue reports.
• Investigate inventory synchronization errors, missing pallet records, incorrect locations, and other discrepancies.
• Identify the root cause of inventory and system issues and assist with implementing corrective actions.
• Complete stock checks, cycle counts, and physical inventory verification as assigned.
• Compare physical inventory to system records and accurately document any differences.
• Prepare and maintain daily, weekly, and period reports for pallets entering and leaving the ASRS.
• Maintain accurate system entries, troubleshooting records, inventory adjustments, and supporting documentation.
• Serve as a point of contact for employee questions concerning ASRS system functions and established procedures.
• Provide hands-on assistance and procedural guidance to employees using the ASRS.
• Follow established ASRS operating procedures and help identify opportunities to improve system reliability, inventory accuracy, and workflow.
• Communicate system conditions, equipment problems, inventory discrepancies, and operational delays to leadership and affected departments.
• Coordinate with Shipping, Production, Warehouse, Inventory Control, Maintenance, and Information Technology to resolve operational issues.
• Review processing schedules and production orders to understand inventory priorities and product-movement requirements.
• Support daily operational goals by prioritizing tasks and responding to changing internal and external customer requirements.
• Maintain clean and organized ASRS and CPA work areas.
• Follow and enforce all applicable safety, food-safety, GMP, security, and company policies.
• Immediately report unsafe conditions, damaged equipment, product damage, or system concerns to the appropriate supervisor.
• Perform other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES

• Knowledge of warehouse and logistics operations, including material movement, receiving, shipping, inventory control, picking, storage, and FIFO practices.
• Basic technical understanding of automated warehouse systems, conveyors, scanners, sensors, controls, or related material-handling equipment.
• Ability to monitor automated systems and accurately interpret system alarms, error messages, reports, and inventory information.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to investigate discrepancies, identify likely causes, and determine when an issue requires escalation.
• Strong attention to detail and commitment to inventory accuracy.
• Ability to prioritize multiple tasks in a fast-paced manufacturing and warehouse environment.
• Strong documentation, reporting, organization, and communication skills.
• Ability to follow written procedures, work instructions, safety requirements, and established escalation processes.
• Ability to work independently while cooperating effectively with employees across multiple departments.
• Ability to provide clear technical and procedural guidance to system users.
• Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
• Ability to learn and use inventory, warehouse-management, database, and ASRS software.

QUALIFICATIONS

• High school diploma or GED required.
• Previous experience in warehousing, shipping, receiving, inventory control, manufacturing, maintenance, automation, or a related technical environment preferred.
• Previous experience working with automated storage and retrieval systems, warehouse-management systems, conveyors, scanners, SAP, or inventory-control systems preferred.
• Basic mechanical, electrical, computer, or automation troubleshooting experience preferred.
• Experience completing cycle counts, inventory reconciliation, operational reports, or electronic system transactions preferred.
• Willingness to work overtime, weekends, holidays, or alternate shifts based on operational requirements.

PHYSICAL ABILITIES

• Ability to lift, carry, push, pull, or move objects weighing up to 40 pounds.
• Ability to sit, stand, or walk for extended periods.
• Ability to maintain concentration while monitoring systems and completing detailed tasks.
• Ability to read computer screens, labels, reports, and equipment information at close range.
• Ability to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand movements.
• Ability to safely work around automated equipment, conveyors, warehouse traffic, and moving machinery.
• Ability to access equipment and work areas as needed to inspect or troubleshoot operational problems.

WORKING CONDITIONS

The ASRS Technician works in a fast-paced food-manufacturing and warehouse environment. The position may involve exposure to varying temperatures, noise, moving equipment, conveyors, automated machinery, and powered industrial vehicles. Required personal protective equipment must be worn and all safety procedures must be followed.

EQUAL EMPLOYMENT OPPORTUNITY

Bellisio Foods provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, gender identity or expression, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law. This policy applies to all terms and conditions of employment.