Assessment Administration Officer

About the organisation
Our client is a well-established not-for-profit operating nationally within the health and accreditation space. Their work plays a vital role in maintaining professional standards, supporting education pathways, and protecting public safety.
They are known for being values-led, inclusive, and committed to developing their people — making this a great environment to build experience and progress your career.
  
About the role
Reporting to the Assessment Manager, this position supports the day-to-day coordination of assessment activities. You’ll be a key contact for candidates and stakeholders, helping guide them through processes while keeping schedules, systems, and records running smoothly.
This role suits someone with a solid foundation in administration or customer service who enjoys a fast pace, likes being busy, and feels comfortable working across multiple systems and priorities.
If you enjoy problem-solving, talking to people, and being the person who keeps things organised — you’ll feel right at home here.
  
What you’ll be doing

• Supporting the Assessment Manager and wider assessment team
• Processing and reviewing assessment applications
• Coordinating bookings, schedules, and assessment logistics
• Managing data and maintaining accurate records
• Communicating with candidates and stakeholders by phone and email
• Responding to enquiries professionally and efficiently
• Assisting with online assessments, including basic system troubleshooting
• Supporting general assessment administration such as cancellations and refunds

What will help you succeed
Strong organisation skills
You’re comfortable managing multiple tasks, keeping track of details, and working to deadlines.
Confident communication
You’re happy speaking with a wide range of people, explaining processes clearly, and building rapport over the phone and in writing.
Comfort with technology
You’re confident using computers and online systems, quick to learn new platforms, and able to follow processes and troubleshoot simple issues.
  
About you

• Previous experience in administration with customer engagement
• Reliable, proactive, and happy working in a fast-moving environment
• Clear and professional communicator
• Comfortable learning and using new systems and technology
• Respectful, discreet, and aware of confidentiality requirements
• Enjoys working as part of a team while managing individual responsibilities
• Experience in the health industry or assesments administration space will be highly regarded

If you’re looking for your next step in administration within a purpose-driven organisation, we’d love to hear from you.

Please apply with your CV as soon as possible.