Asset Management Specialist

About the role

Manage daily collection operations, including allocation of collection data and coordination of follow-up tasks. Conduct phone-based collections with overdue customers and handle inbound calls from repayment hotlines. Oversee outsourced collection agencies, manage vehicle recovery processes, and handle write-offs of bad debts. Process offline customer repayments, record payments into the system, and manage refunds for overpayments. Participate in testing and provide optimization suggestions for the collections system to improve efficiency and accuracy.

Key responsibilities

• Manage daily collection operations, including allocation of collection data and coordination of follow-up tasks
• Conduct phone-based collections with overdue customers and handle inbound calls from repayment hotlines
• Oversee outsourced collection agencies, manage vehicle recovery processes, and handle write-offs of bad debts
• Process offline customer repayments, record payments into the system, and manage refunds for overpayments
• Participate in testing and provide optimization suggestions for the collections system to improve efficiency and accuracy
• Complete other tasks assigned by management

About you

• Bachelor's degree or higher in Accounting, Financial Management, Finance, or related fields
• Prior experience in automotive finance or consumer finance, particularly in funds or collections roles, is strongly preferred
• Proficient in written and spoken Indonesian; capable of preparing fund ledgers and drafting clear explanations for anomalies; fluent in basic office communication
• Advanced skills in Excel; familiar with corporate bank statement reconciliation logic; understanding of basic AML anti-money laundering fund identification principles; experience with enterprise online banking operations
• Highly sensitive to numbers, detail-oriented, and vigilant in risk detection
• Strong execution ability with a commitment to promptly reporting issues without delay
• Willing to work overtime during month-end cash reconciliation and inventory tasks
• Exceptional integrity and strict adherence to financial ethics
• Familiarity with multiple local Indonesian bank online banking systems
• Experience with financial institutions' automatic repayment deduction mechanisms