Asset Manager

What We Need From You:

• Own the full hardware lifecycle for laptops, mobile devices, peripherals, and other end user equipment across all global offices
• Establish and maintain standards for device provisioning, imaging, deployment, refresh cycles, and decommissioning
• Manage vendor relationships for hardware procurement, warranties, and repairs
• Oversee shipping, receiving, and inventory tracking for equipment across geographies
• Partner with the IT Service Desk to ensure timely hardware support and escalation resolution
• Lead the organizations ITAM practice, ensuring accurate tracking of all hardware and software assets across their full lifecycle
• Own software license inventory, entitlement tracking, and compliance reporting - including optimization of license utilization to reduce waste and cost
• Drive software audit readiness and support responses to vendor audit requests
• Define and enforce ITAM policies, procedures, and governance standards
• Identify and implement cost-saving opportunities through license harvesting, right-sizing, and contract consolidation
• Own the CMDB, ensuring accurate, complete, and up-to-date configuration item (CI) records across hardware, software, and related assets
• Work with the Director of Global IT Support to define and enforce CI naming conventions, data standards, and CMDB governance policies
• Produce regular data quality reports and drive continuous improvement in CMDB accuracy and coverage
• Lead, mentor, and develop a globally distributed team of 7 - 4 based in India, with direct reports also located in the Philippines, Mexico, and the US
• Set clear goals, provide regular feedback, and conduct performance reviews
• Build team capacity through hiring, cross-training, and skills development
• Define and track KPIs across hardware SLOs, asset data quality, and license compliance
• Contribute to budget planning for hardware refresh cycles, software licensing, and AV infrastructure
• Own the management, maintenance, and standardization of conference room technology including AV systems, video conferencing equipment, displays, and peripherals
• Coordinate installation and refresh projects with facilities and vendors

What You Will Bring To HealthEdge:

• 3-5 years of experience in IT support or service desk roles, with at least 1 year in a lead or supervisory capacity
• 7+ years of experience in IT operations, end user computing, or asset management
• 3+ years in a people management role leading technical teams
• Demonstrated experience owning asset management programs including hardware tracking and software license management
• Hands-on experience with ITSM ticketing tools, including CMDB administration or asset management modules
• Strong working knowledge of endpoint management platforms (MDMs)
• Experience with hardware procurement processes and vendor management
• Excellent communication and stakeholder management skills - comfortable working across time zones with global teams
• Experience in a SaaS, healthcare technology, or similarly regulated environment
• Experience managing AV/conference room technology at scale
• Familiarity with ITIL frameworks; ITIL Foundation certification a plus
• Experience with software asset management (SAM) tools
• Experience supporting post-merger IT integration or standardization efforts are a plus
• Certifications in IT Asset Management (e.g., CHAMP, CSAM) are a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.