Asset Protection Analyst

Greetings from TCS!!!
TCS presents an excellent opportunity for Team Member - Asset Protection Analyst
Role: Team Member - Asset Protection Analyst
Desired Experience Range: 3-8 Years
Location: Chennai, Bangalore, Hyderabad, Pune, Delhi, Kochi.

Role Summary

Support Asset Protection operations by monitoring alarms, handling incident response activities, conducting fraud investigations, managing video evidence requests, and ensuring compliance with operational and regulatory requirements.

Key Responsibilities

• Monitor and respond to intrusion, life safety, environmental, and system health alarms.
• Coordinate emergency dispatch activities with law enforcement, fire departments, and emergency responders.
• Perform alarm troubleshooting, user management, and system administration activities.
• Manage service tickets, alarm audits, and technical support activities.
• Investigate exception-based alerts, suspicious transactions, and fraud-related activities using approved platforms.
• Review transaction data, surveillance footage, and incident reports to support investigations.
• Create and maintain investigation case files and supporting documentation.
• Retrieve, review, package, and archive video evidence supporting claims and legal requests.
• Maintain chain-of-custody records and evidence management standards.
• Produce operational reports while ensuring SLA and compliance adherence.

Primary Competencies

• Asset Protection Operations
• Alarm Monitoring & Incident Response
• Fraud Investigation
• Video Evidence Management
• Case Documentation

Secondary Competencies

• ServiceNow
• CCTV/VMS Systems
• Data Analysis
• Report Writing
• Compliance Management.