Assisant Manager

JOB TITLE: Assistant Manager – Telecollection

LOCATION: Perungudi, Chennai

WORK MODE: Work from Office

EMPLOYMENT TYPE: Full-Time

EXPERIENCE: 3–5 Years

QUALIFICATION: Any Bachelor's Degree

SALARY: Up to ₹50,000 per month, based on experience and company standards

LANGUAGE: Telugu OR Kannada – Mandatory

JOB SUMMARY

We are looking for an experienced assistant manager to manage team leaders and collection executives in a telecollection process. The candidate must have strong BPO experience with proven team-handling skills and hands-on experience in Telecollection.

MANDATORY REQUIREMENTS

• 3–5 years of experience in a managerial role within the BPO sector.
• Telecollection experience is mandatory.
• Team handling experience with team leaders and collection executives.
• Telugu OR Kannada language proficiency is mandatory.
• Strong knowledge of collection processes, delinquent accounts, and recovery operations.
• Excellent English verbal and written communication skills.
• Strong leadership, people management, and decision-making skills.
• Proficiency in MS Excel, MS Word, and PowerPoint.
• Ability to work under pressure and achieve collection targets.

KEY RESPONSIBILITIES

• Manage and monitor team leaders and collection executives.
• Drive daily, weekly, and monthly collection targets.
• Monitor KPIs including Collection %, PTP, PTP Conversion, RPC, productivity, quality, and attendance.
• Review individual and team performance and take corrective actions.
• Conduct performance reviews, coaching, and feedback sessions.
• Handle customer escalations and critical cases.
• Ensure SLA, compliance, quality, and collection processes are followed.
• Analyze MIS and performance reports to identify performance gaps.
• Develop strategies to improve collection efficiency and recovery rates.
• Monitor bucket-wise performance and delinquent accounts.
• Ensure proper case allocation and follow-up management.
• Support Team Leaders in handling low performers and performance improvement plans.
• Coordinate with Operations, Quality, HR, Training, and MIS teams.
• Conduct daily and weekly operational review meetings.
• Prepare and present management reports and business updates.
• Ensure adherence to customer handling and regulatory guidelines.
• Identify process gaps and implement process improvement initiatives.

REQUIRED SKILLS

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good knowledge of telecollection operations and collection KPIs.
• Good organizational and time management skills.
• Ability to multitask and meet business deadlines.

WORKING LOCATION

Perungudi, Chennai

WORK MODE: Work from Office

Pay: ₹50,000.00 per month

Work Location: In person