Assistance Coordinator (24/7 Shift Basis)

Middlesea Assist Ltd is looking to recruit a full-time Assistance Coordinator. The role is on a 24/7

shift basis (including night shifts ). The main duty of the Assistance Coordinator is to handle

incoming calls for assistance services and dispatch the needed service within the agreed time

frame.

Job Responsibilities and Duties:

Duties to include but are not limited to:

• Answer and handle incoming calls for assistance services;

• Correspond with contractors’ network by phone or email;

• Receive and handle online chats;

• Resolve and document call information according to standard operating procedures;

• Other contact centre related duties as may be assigned.

Requirements and Skills:

• Must be willing to work on a shift basis (including nights);

• Speak and write fluently in English;

• Spoken fluency in Maltese is recommended but not compulsory;

• Proficient in main Microsoft applications including the ability to learn and navigate new

software;

• Excellent data entry and typing skills;

• Superior listening, verbal, and written communication skills;

• Ability to effectively manage multiple priorities and work in a dynamic environment;

• Knowledge of basic home installation (would be considered an asset);

• Experience in a call centre environment (would be considered an asset);

• Knowledge of customer service practices and principles (would be considered an asset).

Benefits upon employment:

• Shift allowance

• Entry performance bonus

• Paid breaks and comfort breaks

• Towing and Home Assistance benefit

• Discounted insurance products

• On the job training throughout your career

• Birthday Leave

• Off-Peak Leave

Benefits after approximately three (3) months of employment:

• Work from home benefit (Hybrid option)

Benefits upon successful completion of probation period of six (6) months:

• Full performance bonus

• Health insurance (Group Health Plan)

Benefits after one (1) year of employment:

• Variable salary