Assistance Coordinator

**EURO-CENTER (THAILAND)**is looking for an Assistance Coordinator to join an international team of coordinators providing medical assistance to leisure and business travellers worldwide. 

Purpose of the job:
Assistance coordinator’s main task is to handle a customer service orientation and independent decision-making skills to assess and interpret the needs of the customers and to deliver efficient, cost-effective solutions to meet customer’s needs.

Main Responsibilities:

• Answer incoming calls from policyholders, hospitals, agents and customers (insurance companies) on a 24/7 shift rotation basis as well as create case files;
• Log in telephone call information correctly and in the right place in the internal computer program, in an efficient and standardized way;
• Communicate with policyholders, providers or customers (insurance company) to request additional information;
• Check policyholder’s details as per the first call procedure;
• Assist other team members, including the claims department, as necessary, for phone call, e-mail, and case handling needing specific language expertise;
• Participate in orientation programs for customers and new products;
• Identify missing documents, and be able to address the relevant party to organize the missing documents;
• Participate in cost containment by performing review of cases if it is required by Assistance management;
• Provide summary of activities during weekly meetings;
• Coordinate logistic arrangements locally and internationally to assist policyholders with medical and other claims;
• Work closely with medical professionals internally and externally

Key Qualifications:

• Speaking and full professional fluency in the English, other foreign languages will be essential for effective communication;
• Previous work experience in medical assistance or in tourism will be an advantage;
• Pro-active and performing well under pressure;
• Bachelor's Degree or higher;
• Good computer user skills in Microsoft Office tools;
• Service-minded, positive and flexible;
• Must be able to work in rotating shifts including weekends and some nights per month.

**We regret that only shortlisted candidates will be notified**

Interested candidates are invited to apply with a full CV/Resume (Word / PDF file), stating present and expected salary.

Euro-Center (Thailand) Co., Ltd. • Thailand
Human Resources Department
Spring Tower Building, 22nd floor, Unit 5-10
Phayathai Road, Ratchathevi, TH - 10400 Bangkok