Assistance Operation Manager

About the role

The Assistant Operations Manager is responsible for supporting the overall operational performance of the company by ensuring efficient daily store operations, driving repair volume growth, maintaining excellent customer service standards, and ensuring inventory accuracy. The role assists in supervising operational staff, implementing company policies and procedures, and supporting management in achieving business objectives through effective planning, coordination, and continuous operational improvement.

Key responsibilities

• Ensure customers receive professional, prompt, and courteous service at all times
• Maintain high customer service standards across all operational activities
• Handle customer enquiries, complaints, exchanges, and returns in accordance with company policies
• Resolve customer issues effectively while maintaining customer satisfaction
• Monitor customer feedback and recommend service improvements where necessary
• Ensure accurate daily inventory transactions and stock records
• Monitor inventory levels and coordinate timely stock replenishment
• Investigate and resolve stock discrepancies promptly
• Assist in managing the day-to-day operations to ensure smooth and efficient business activities
• Supervise and provide guidance to sales and operational staff

About you

• Ability to ensure compliance with company policies, SOPs, and operational guidelines
• Ability to identify operational issues and recommend practical solutions
• Ability to coordinate with other departments
• Ability to monitor operational performance and implement continuous improvement initiatives
• Ability to assist in staff scheduling and work allocation
• Ability to support the training, coaching, and development of team members
• Ability to foster a positive, collaborative, and performance-driven working environment
• Ability to monitor staff performance and provide regular feedback
• Ability to prepare operational, sales, and inventory reports
• Ability to maintain accurate operational documentation and records