Assistant Accommodation Manager

Aspire Student Living provides high-specification student accommodation in the heart of Gloucester for Hartpury University and The University of Gloucestershire. We strive to ensure that the student journey from applying for accommodation to living at Blackfriars Residence is as hassle-free as possible. Recognising that this is often the students' first experience away from home, our goal is to offer the necessary support to help them adapt to university life.

For the role of Assistant Accommodation Manager, we are seeking a proactive individual who is well-organised, able to think on their feet and possesses strong interpersonal skills. In this role, you will support the Accommodation Manager in maximising occupancy levels and ensuring the operational efficiency of the site. Effective communication with student-tenants, University staff, external contractors, and our internal team will be a key aspect of the position.

Main responsibilities:

• Work closely with the Accommodation Manager ensuring maximum occupancy.
• Respond to email enquiries from our general inbox.
• Assist with open days & viewings.
• Ensure tenants have paid deposits and signed tenancy agreements.
• Assist in room allocations.
• Ensure that all rent is collected promptly, and arrears are chased.
• Ensure all office systems including databases, spreadsheets, emails, and files are updated.
• Liaise with our maintenance staff to ensure maintenance issues are addressed promptly.
• Manage the Post Room
• Assist with check-in and check-outs as well as arrival weekends.
• Other ad-hoc duties as directed by the Accommodation Manager

The ideal candidate must have strong administrative skills and excellent customer service, ideally with previous experience in the student accommodation industry. (However, this is not a must) It is also essential that the candidate is fully literate with MS Teams, MS Outlook, and MS word. Training will be provided for the bespoke in-house software/applications.

Standard hours of work are 9-5pm (Monday to Friday). Weekend working essential for open days and arrival weekends

Start date: Immediately

Pay: £27,000.00-£29,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person