Assistant Accommodation Manager

Assistant Accommodation Manager – Hub Students Dundee

Salary: £29,000 - £31,000 depending on experience + discretionary bonus
Benefits: Private healthcare, death in service insurance (3x salary), 33 days holiday (incl. Scottish public holidays)
Location: The Hub, 17 Hawkhill, Dundee, DD1 5DL
Reports to: Accommodation Manager

About Hub Students

Hub Students was formed by owners, for owners in 2024 and currently manages 507 ensuite bedrooms across 113 HMO properties, exclusively for students in Dundee.

Originally opening in 2006, The Hub has maintained consistently strong occupancy, a loyal returning resident base, and an unbeatable central location. Our motto reflects who we are:

“Affordable, perfectly located student accommodation in Dundee. We are Hub Students Dundee – and we offer comfort, security, and great value.”

We are now entering a new and exciting phase of reinvestment. In 2024 we launched the largest Lifecycle refurbishment programme in our history, upgrading flats, buildings and resident spaces to future-proof our offering.

We are proud to support local contractors, suppliers, and trades wherever possible.

The Role

We are seeking an organised, proactive and customer-focused Assistant Accommodation Manager to support the Accommodation Manager in the day-to-day running of Hub Students Dundee. This is a hands-on operational role covering resident experience, lettings and bookings, tenancy administration, sales activity, team coordination and site operations.

You will play an important part in converting enquiries, supporting rebooking and retention, keeping tenancy and resident processes running smoothly and ensuring that students receive a responsive, professional service throughout their stay.

Working closely with the Accommodation Manager and the wider site team, you will help coordinate operational priorities, maintain accurate records and provide clear follow-up on actions. You will also deputise for the Accommodation Manager when required, within agreed authority.

The role works closely with the Maintenance team to ensure resident and operational issues are communicated and followed through. Technical maintenance, contractor management, onsite health & safety execution and Lifecycle delivery remain with the Maintenance Manager and relevant technical team.

This is a varied role suited to someone who enjoys taking ownership, working with students and colleagues, keeping activity organised and contributing directly to the commercial and operational success of the site.

Key Responsibilities

Resident Experience & Operations

• Support the day-to-day operation of the site, helping ensure services are organised, responsive and resident-focused.
• Act as a visible and approachable point of contact for students, parents and prospective residents, resolving routine issues and escalating where appropriate.
• Support check-ins, check-outs, room allocations, inspections, open days, viewings and peak-period activity.
• Assist with complaints, conduct, welfare and tenancy matters, maintaining appropriate records and following agreed escalation routes.
• Sales, Lettings & Retention

Respond promptly to enquiries and actively follow up prospective residents to support conversion into confirmed bookings.

• Support rebooking and resident-retention activity and help identify opportunities to generate additional bookings and revenue.
• Assist with viewings, referral-partner activity, local marketing initiatives, digital/social content and other agreed sales campaigns.
• Monitor booking and enquiry activity and provide accurate updates to the Accommodation Manager.

Tenancy, Payments & Administration

• Support tenancy administration, deposits, contracts, resident records and communications from booking through departure.
• Support rent and charge collection, promptly follow up failed or overdue payments and escalate arrears in accordance with agreed procedures.
• Assist with damage-charge administration and deposit matters following decisions made under the agreed site process.

Maintain accurate records, databases, correspondence and operational documentation, including StuRents Concurrent or other company systems.

• People & Team Coordination
• Support the Accommodation Manager in coordinating the administration and resident-service team, helping maintain clear priorities and consistent standards.
• Provide practical support, coaching and guidance to colleagues and help ensure actions are followed through.

Deputise for the Accommodation Manager when required and within agreed delegated authority.

• Compliance & Maintenance Coordination

Person Profile

Essential

1. Customer service & resident focus

· Strong customer-service experience in student accommodation, residential property, hospitality, lettings or another busy resident/customer-facing environment.

• Confident dealing with enquiries, complaints and sensitive issues professionally and calmly.

2. Organisation & administration

· Highly organised with strong attention to detail and the ability to manage several priorities at once.

· Accurate and confident with records, databases, email and general office administration.

3. Sales & commercial awareness

• Proactive approach to enquiries and follow-up, with the confidence to support viewings, bookings, rebooking and sales activity.
• Commercially aware and motivated by achieving strong booking, revenue and service outcomes.

4. Communication & teamwork

• Excellent written and verbal communication skills and the confidence to work with students, parents, colleagues and external partners.
• A collaborative team player who can also take ownership and work independently when required.

5. Systems & tools

• Good IT capability, including Microsoft 365 and operational/CRM systems. Experience of StuRents Concurrent or a similar accommodation/lettings system is an advantage.

6. Flexibility

• Willing to work occasional weekends or extended hours during key periods such as open days, arrivals, departures and peak letting activity.

Desirable

• Previous student accommodation, PBSA, residential lettings or property-management experience.
• Awareness of HMO, health & safety, deposit and housing compliance requirements.
• Experience of arrears follow-up, tenancy administration, viewings, bookings or resident events.
• Previous experience dealing with regulatory and governing bodies for the Student Accommodation and general lettings sector (Local Council (HMO), Deposit holders, ASRA, SAL, PropertyMark)
• First Aider, Fire Marshall & Mental First Aider

What We Offer

✅ Competitive salary of £29,000 - £31,000 depending on experience
✅ Annual Discretionary performance bonus
✅ Private healthcare assistance
✅ Death in service insurance
✅ 24 days annual leave (excluding public holidays)
✅ A varied, hands-on role with the opportunity to develop in student accommodation management
✅ Opportunity to contribute directly to the resident experience and commercial performance of The Hub

Job Types: Full-time, Permanent

Pay: £29,000.00-£31,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person