Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Supports the Administration Controller in managing the hotel’s human resources, accounting, and financial control functions.

Education (Formal Qualification Required)

Minimum

Grade 12.

Formal accounting bookkeeping qualification or a proven track record of having received on-the-job training in accounts and financial management.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

N/A

Legal Requirements (e.g. Driver’s License, etc.)

N/A

Experience (Minimum Experience Required - Number of years)

Minimum

External incumbent must have held a similar position for at least 2 years.

Internal applicants must have completed a stretch assignment in a similar role.

Competency in financial reviews and financial controls is essential.

Advantageous

Internal incumbent must preferably complete an Admin Controller internal development programme.

Preferably in a hotel environment.

People

N/A

Finance

Authorisation of expenditure is to be obtained and stipulated.

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, maintaining a static posture, performing repetitive movements, undertaking manual handling that may involve awkward postures, managing visual strain, and coping with exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• HR - Audit requirements
• Finance – Audit requirements
• Payroll processing
• Month-end and Year-end closing
• Accounts payable and receivable
• Bank reconciliation

Skills

• Analytical
• Problem-solving
• Time management
• Organising
• Verbal and written communication
• Interpersonal relationship
• Learning agility

Behavioural Attributes

• Ethical
• Confidant
• Resilient
• Adaptable
• Results driven
• Detail orientated
• Accountable

Position Requirements

Detailed Description / Output

• Performs all accounting and administrative duties to the required standards—covering daily, weekly, monthly, and annual tasks—in line with audit requirements and the Controls & Procedures SOP Manual, as authorised by the General Manager.
• Issues and safeguards all floats in line with Company requirements.
• Performs a wide range of finance and administrative functions—including compliance with audit requirements, accurate processing of financial transactions, document management, payroll administration, and accounts receivable activities—in line with company policies, audit standards, and operational protocols.
• Applies and upholds all relevant legislative requirements.
• Maintains adherence to legislation, employment equity, and internal audit requirements across all HR, payroll, recruitment, and disciplinary processes.
• Ensures that all operating equipment is utilised correctly.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Fosters positive, respectful relationships with clients and guests to support long-term business.
• Participates and completes in all legislative and operational training in line with group requirements and/or training department directives.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.