Assistant and Operations Manager

We are seeking a highly organized, proactive, and versatile Executive Assistant & Operations Manager to oversee day-to-day short-term rental operations, provide high-level administrative support to the Business Owner, and drive business development initiatives for Sajavat Couture.

This multi-faceted hybrid role requires excellent communication skills, strong attention to detail, high hospitality standards, and a passion for luxury fashion client relations. The ideal candidate thrives in a dynamic environment, easily switches between administrative tasks and client-facing communication, and takes full ownership of assigned projects.

Key Responsibilities

1. Airbnb & Property Management Operations

• Guest Communication & Experience: Serve as the primary point of contact for prospective and staying guests. Respond promptly to inquiries, manage bookings, send pre-arrival details, and answer questions to ensure a 5-star experience.
• Turnover & Logistics Coordination: Coordinate cleaning schedules, property maintenance, handymen, and restocking of essential supplies between guest stays.
• Listing & Revenue Optimization: Maintain listing accuracy, update calendars, monitor pricing to maximize occupancy/revenue, and manage guest reviews.
• Problem Resolution: Handle guest requests, troubleshooting, or property emergencies efficiently and diplomatically.

2. Executive Assistance to Owner

• Calendar & Schedule Management: Organize personal and business calendars, schedule meetings, set reminders, and prevent scheduling conflicts.
• Inbox & Correspondence Handling: Manage internal/external correspondence.
• Travel & Personal Support: Arrange travel itineraries, book transport/accommodations, track expenses, and manage minor personal administrative errands as needed.
• Task Tracking: Act as a reliable gatekeeper and central organizer to ensure priority projects and deadlines are met across all business ventures.

3. Business Development & Client Outreach

• Catalog Distribution & Sales Outreach: Proactively share digital lookbooks, line sheets, and product catalogs for new Sajavat Couture collections with target clients, retailers, and high-value buyers.
• Client Relationship Management: Maintain and update the client database (CRM/WhatsApp Business), log client preferences, and follow up on inquiries or pending orders.
• Lead Generation Support: Identify prospective sales channels, boutique partners, or private clients to expand brand reach.
• Order & Inquiry Support: Assist with initial client consultations, sizing queries, custom order follow-ups, and post-purchase communications.

Qualifications & Key Requirements

• Experience: 1+ years of experience in administrative, hospitality management (Airbnb/short-term rentals), luxury retail, or business development roles.
• Tech Proficiency: Airbnb Hosting platform and management tools. Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) / MS Office. Messaging & CRM tools (WhatsApp Business, Instagram DM management, basic email marketing software).
• Communication: Exceptional written and verbal communication skills
• Organizational Skills: Demonstrated ability to prioritize competing tasks, multitask effectively, and operate independently with minimal oversight.
• Flexibility: Willingness to handle guest communications outside standard office hours when urgent situations arise.

Preferred Skills & Characteristics

• Discretion and trustworthiness when handling confidential business and personal affairs.
• Basic familiarity with Canva or digital media formatting (for sharing digital catalogs cleanly).

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person