Assistant Area Manager

Position Summary:
The Assistant Area Manager supports the Area Manager in overseeing regional operations, ensuring business development, client retention, and team performance goals are met. This role focuses heavily on follow-up, coordination, and process management to keep daily operations running smoothly. The Assistant Area Manager acts as a liaison between the Area Manager, field staff, and provider offices, ensuring tasks are completed accurately and on time.

Key Responsibilities:

Operational Support

• Assist the Area Manager in monitoring daily team activities and ensuring tasks are completed efficiently.
• Follow up on outstanding items with staff, provider offices, and other departments to resolve issues promptly.
• Help manage schedules, visit logs, and operational reports to maintain an organized workflow.
• Support the Area Manager in identifying and addressing process gaps that could affect provider satisfaction or business growth.

Business Development & Retention Support

• Assist with provider outreach by following up on new leads, setting appointments, and confirming details.
• Maintain relationships with existing providers by addressing follow-up needs, resolving concerns, and ensuring high service quality.
• Track provider feedback and communicate updates to the Area Manager for action.

Team Coordination

• Serve as a point of contact for field staff when the Area Manager is unavailable.
• Help onboard new team members by providing guidance on processes, systems, and expectations.
• Ensure team members have the resources, information, and support needed to meet performance goals.

Reporting & Documentation

• Maintain accurate records of follow-ups, provider interactions, and team activities.
• Assist in preparing performance and productivity reports for the Area Manager.
• Monitor compliance with company policies, procedures, and documentation standards.

Qualifications:

• High school diploma or equivalent; some college or business coursework preferred.
• 1–2 years of administrative, operational, or customer service experience (healthcare or sales environment preferred).
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Proficiency with computer systems and basic reporting tools.
• Ability to work independently while supporting a larger leadership role.

Skills & Competencies:

• Attention to detail and follow-through
• Relationship building and customer service
• Process coordination and problem-solving
• Adaptability and resourcefulness
• Team support and collaboration

Work Environment:
This is a mix of office-based and field-based work, depending on company needs. The role may involve occasional travel within the assigned region to support the Area Manager in provider visits and team oversight.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Are you comfortable with driving up to 600+ miles per week within the area?

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person