Assistant/ Associate Director-IT Process

Position Title-Assistant/Associate Director, IT Process

Department-Information Technology

Location-Gurgaon

Position reporting to-IT Director

Job Purpose

• This is a challenging position within Acuity Information Technology, reporting to IT Director.
• Manage automation of IT operations, including infrastructure, applications, and support services, ensuring systems are reliable, scalable, and meet organizational needs.
• The candidate must be very motivated and willing to take on challenges, learn new concepts and be willing to multi-task to succeed.

Key Responsibilities

Functional Responsibilities

• Customer Focus in delivering solutions. Ability to manage Stakeholder expectations.

• Proven ability to multi-task and manage up in a complex environment. Deliver results with changing priorities and ad hoc deliverables within tight timeframes utilizing individual contributions and within a team concept.

• Ability to understand the importance of following Governance processes; capturing and maintaining updated metrics for reporting within a project.

• Strong written, verbal, and presentation communication skills. Ability to present project status to various levels of personnel. Solid use of Microsoft Office applications to enhance project deliverables and attain results.

• Strong & proven positive leadership skills in words, actions, results. Lead and embrace change and operational efficiencies within the position and project team context.

Qualifications :

Bachelor Degree or Equivalent area of study, preferably in technology/business or equivalent.

ITIL and PMP certifications are preferred

Experience :Minimum 15 years experience in IT industry, with at least 8+ years of relevant IT Infrastructure management including leadership roles supporting enterprise-level environments.

Key Competencies

• Proven team management and project management abilities.

• Deep knowledge of IT infrastructure, systems architecture, security protocols, and application lifecycle.

• Strong strategic planning and analytic skills.

• Demonstrated ability to manage change, resolve complex problems, and deliver under pressure.