Assistant Banquet Manager

The Assistant Banquet Manager requires strong leadership, hands-on management, and the ability to collaborate across departments to deliver memorable and exceptional guest experiences in line with our hotel’s luxury brand standards.

Key responsibilities

• Lead and manage the daily banquet operations, ensuring smooth coordination of events and functions.
• Supervise, train, and motivate banquet teams to deliver outstanding guest service in line with brand expectations.
• Oversee banquet setup, service, and breakdown to ensure timely and high-quality execution.
• Collaborate closely with the Sales, Culinary, and Events teams to ensure accurate event detailing and seamless handover from sales to operations.
• Conduct pre-event and post-event briefings to align expectations and review performance.
• Monitor and control banquet operating costs, manpower scheduling, and inventory to achieve financial targets.
• Ensure compliance with health, safety, and hygiene regulations in all banquet operations.
• Handle guest feedback professionally, resolving issues promptly to maintain guest satisfaction and brand loyalty.
• Drive continuous improvement through staff training, guest feedback analysis, and operational innovation.
• Support the Director of Banquet in budgeting, forecasting, and strategic planning for the department.
• And other duties as assigned by the F&B Management Team to assist on other outlets duty

Requirements

• Diploma or Degree in Hospitality Management or related field.
• Excellent organizational skills and attention to detail with the ability to multitask under pressure.
• In-depth knowledge of banquet service standards, menu planning, and event logistics.
• Proven track record of managing high-profile and large-scale events.
• Proficient in Microsoft Office applications and familiar with hotel management systems
• Flexible to work weekends, public holidays, and extended hours based on event requirements.