ASSISTANT, BILLING-2

GENERAL DESCRIPTION

• To plan and carryout duties in related to Billing, Cashiering, and Insurance / MCO in providing excellent quality management and continuous improvement and development in line with hospital objectives.

JOB DESCRIPTION

Billing Functions

• Responsible to enter / update all charges relating to patient’s treatment.

• Responsible to check with wards / other services and to ensure that all charges have been properly taken up before patient is discharged.

• Responsible to check and ensuring that billing is done accurately before finalization of bill and the Consultant Fees charged as stipulated as 13th Schedule.

• Responsible to attend to patient’s query regarding the bill, charges and payments.

• Responsible to reconfirm all Guarantee Letters, validity period, coverage limit with MCO Unit and insurance companies before releasing patient for discharge.

• To ensure patients are properly discharged in K-CIS once bill is finalized.

• Responsible to contribute in ensuring quality objective of the Unit is met.

Cashier Functions

• Responsible to generate patient’s bill.

• Responsible for collecting all payments and issue official receipts for all transactions.

• Responsible for arranging the agreement of deferred payment after approval from authorized personnel.

• To ensure all the required documents are obtained and in order.

• To ensure all payment received is immediately allocated.

• To ensure cash and credit card refund is in accordance with Cash Management Policy.

• Immediate issue Credit Note and Debit Note for any excess uncovered items from corporate clients.

• Responsible for generating Detail Close Till Report from HITS and ensuring own collection tally with the report.

• Responsible for the safety of own collection.

• Responsible for ensuring the daily cash drop is carried out and recorded in accordance with KPJ policy.

OSH Act & Regulations 1994

• Responsible and accountable for carrying out duties as employee stipulated in OSH Act & Regulations 1994.

• To take reasonable to carry at work for the safety of yourself and other people.

• To co-operate with your employer or any other person in the discharge of any duty.

• To wear or use any protective equipment or clothing provided by the employer.

• To comply with any instruction and measure on occupational safety and health.

Patient Safety Goal

• Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety.

• Ensure the policies on Patient and Family’s Rights are always addressed.

Integrated Management System

• Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, OHSAS 18001, ISO 14001:2015, ISO 45001:2018, ISO 37001: 2016, Malaysian Hospital Accreditation Standards and PSG.

PDPA Act 2010

• To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.

Participate actively in any other new service that is introduced

• Ensure produce better result and Continual Improvement in deliver service to customers.

To perform any other duties as and when required by the management

• Produce outcome within the expectation of the shareholder and customers.

JOB REQUIREMENTS

• Minimum: Qualification of SPM.

• 3 years’ experience in related fields.

• Good interpersonal, pleasant appearance, good written and communication skill as well as fluent in both spoken and written Bahasa, English and Mandarin.

• IT literate with knowledge in Microsoft Office.

• Willing to work extra hours i.e. after office hours, on weekends and public holidays (whenever required).  ​

• Preferred: Diploma from recognized university.

• Good interpersonal, pleasant appearance, good written communication skill as well as fluent in both spoken and written in Bahasa and English.

Personal Characteristics:

• Good communication and management skills. Possess excellent decision-making, strategic thinking, leadership, interpersonal and ethical conduct skills.