Assistant Branch Manager

Overview

Branch Operations

• Assist the Branch Manager with the day-to-day operation of the credit union.
• Ensure the branch opens and closes according to established procedures.
• Monitor daily transactions and ensure they are processed accurately.
• Ensure staff follow credit union policies, procedures, and internal controls.
• Assist with balancing the branch, cash drawers, vault, and cash controls.
• Review daily reports and resolve operational discrepancies.
• Assist with supervising, training, and coaching employees.
• Provide guidance to Member Service Representatives and other branch staff.
• Monitor employee performance, attendance, and adherence to work schedules.
• Assist with onboarding and training new employees.
• Help address employee performance issues and recommend corrective action when appropriate.
• Serve as the acting Branch Manager when the Branch Manager is unavailable.
• Provide excellent service to members and resolve escalated member concerns.
• Open and close accounts and assist with more complex member transactions.
• Explain credit union products and services to members.
• Assist members with loans, deposits, transfers, account changes, and other services.
• Identify opportunities to increase membership and product usage.
• Process, book, and disburse consumer loan applications.
• Ensure loan documentation is complete and accurate. (Including title work).
• Assist with loan payments, payoffs, refinances, and related member requests.
• Monitor delinquent accounts and assist with collection activities as assigned.
• Follow lending policies and applicable regulatory requirements.

Compliance & Risk Management

• Ensure employees follow BSA/AML, OFAC, CTR, CIP, and other regulatory requirements.
• Assist with compliance reviews and audits.
• Ensure required documentation is maintained accurately.
• Monitor transactions for unusual or potentially suspicious activity and escalate concerns appropriately.
• Assist with implementing corrective actions resulting from audits or examinations.
• Maintain member confidentiality and protect sensitive financial information.

Cash & Financial Controls

• Monitor cash levels and ensure proper cash-handling procedures are followed.
• Review cash differences and investigate overages or shortages.
• Assist with vault and cash replenishment procedures.
• Ensure dual-control procedures are followed when required.
• Review transaction activity for accuracy and unusual activity.

Qualifications

-Bachelor’s degree in a business related field and five years management and lending experience in a credit union or banking environment; or an equivalent combination of training and experience.

• Proven ability to motivate individuals and teams.

• Previous sales experience in the financial services area.

• Successful track record of setting, then meeting or exceeding, individual and team objectives.

• Excellent presentation and communications skills. Proficiency in Microsoft Word, Outlook, and

Excel preferred.

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person