Assistant Branch Manager

Company Description Bajaj Life Insurance is one of the fastest-growing life insurance companies in India, offering a diverse portfolio of products including ULIPs, term insurance, retirement, and child plans to support long-term financial security. With over 3.47 crore policyholders, strong assets under management, and a high claim settlement ratio, the organization focuses on reliability, protection, and wealth creation. Bajaj Life leverages digital platforms, including a WhatsApp Conversational Platform, to provide convenient and accessible customer service. A wide distribution network of hundreds of branches, thousands of insurance consultants, and bank partnerships ensures broad reach and customer-first service. The company fosters an innovative, collaborative culture for its 27K+ team members and has been recognized with multiple awards for digital innovation and employer excellence.

Role Description The Assistant Branch Manager at Bajaj Life in Chennai is a full-time, on-site role responsible for supporting branch leadership in driving sales, service quality, and operational efficiency. This role oversees daily branch activities, including supervising staff, monitoring performance against targets, and ensuring compliance with internal policies and regulatory guidelines. The Assistant Branch Manager collaborates with insurance consultants to develop local business plans, manage customer relationships, and promote Bajaj Life products that meet client needs. The role also involves coaching and mentoring team members, resolving escalated customer issues, and contributing to initiatives that enhance branch profitability and customer satisfaction. Regular reporting, coordination with regional leadership, and participation in training and development programs are integral to the position.

Qualifications

• Strong sales and business development skills, with the ability to achieve branch targets and drive growth in life insurance products.
• Customer service and relationship management capabilities, including handling escalations and maintaining long-term client trust.
• Team leadership and people management skills, such as coaching, performance monitoring, and motivating diverse teams.
• Operational and compliance skills, including familiarity with branch processes, regulatory guidelines, and risk management practices.
• Analytical and reporting skills, with proficiency in basic MS Office tools and comfort working with data to track performance.
• Bachelor’s degree in business, finance, commerce, or a related field; a postgraduate qualification in management or insurance is an advantage.
• Prior experience in branch operations, insurance, banking, or financial services, preferably in a supervisory or assistant manager role.
• Excellent communication and interpersonal skills, and the ability to work collaboratively in a fast-paced, target-driven environment.