Assistant Branch Manager

1.     Ensure smooth branch operations by overseeing daily activities, such as cash management, opening and closing procedures, and compliance with operational policies and procedures.

2.     Maintain safety and cleanliness standards.

3.     Manage inventory and playground equipment.

4.     Review daily operations process flow, summarize key results, and provide feedback and improvement plans.

5.     Assist in developing and strengthening operations processes and workflows.

6.     Provide outstanding customer service, address customer inquiries, and resolve issues or complaints in a timely and professional manner.

7.     Build and maintain strong customer relationships to enhance customer loyalty.

8.     Manage service crew duty rosters and performance and develop training plans to ensure service excellence.

9.     Foster a positive work environment, promoting teamwork, motivation, and professional growth within the outlets.

10.     Assist in achieving outlets sales targets and goals through effective sales techniques, cross-selling, and upselling.

11.     Collaborate with the sales team to develop and implement marketing initiatives and promotional activities.

12.     Support the branch manager and work closely with HR, marketing, and finance departments to fulfil operational needs.

13.     Undertake & execute any other tasks assigned by the supervisor.

Job Requirements

1.     At least three years of experience in a similar role.

2.     Experienced in Microsoft Office tools, specifically Excel, Word, and PowerPoint.

3.     Able to perform shift schedules and commit during peak periods (i.e. School Holiday, Weekends, Public Holiday).

4.     Excellent verbal, written, and interpersonal communication skills.

5.     Able to work independently and effectively under tight deadlines in a fast-paced environment.

6.     A good team player with a high level of enthusiasm, drive, initiative, and commitment.