Assistant Branch Manager

Key Responsibilities

Branch Operations

• Assist the Branch Manager in managing the overall day-to-day operations of the branch.
• Ensure smooth and efficient functioning of the branch.
• Monitor branch opening, closing, housekeeping, and general operational activities.
• Ensure proper implementation of company SOPs, policies, and procedures.
• Coordinate with Head Office and other departments for branch-related requirements.

Sales & Business Development

• Support the Branch Manager in achieving monthly and annual sales targets.
• Monitor individual and team sales performance.
• Identify new business opportunities and support customer acquisition.
• Develop and maintain good relationships with customers and key clients.
• Monitor sales reports and take corrective action where required.
• Support promotional activities and local marketing initiatives. Current retail ABM postings similarly emphasize sales KPIs, customer experience, team development, and operational performance.

Staff Management

• Supervise and coordinate the branch team.
• Allocate responsibilities and monitor daily work.
• Guide, motivate, and support employees to achieve their targets.
• Monitor attendance, punctuality, discipline, and work performance.
• Identify training requirements and coordinate with HR/management.
• Conduct regular team meetings and performance reviews.

Customer Service

• Ensure excellent customer service at the branch.
• Handle customer complaints and escalations professionally.
• Support staff in resolving customer-related issues.
• Maintain strong customer relationships and improve customer satisfaction.

Stock & Inventory Coordination

• Monitor stock availability and coordinate with the Purchase/Warehouse team.
• Ensure proper documentation for stock movement.
• Monitor slow-moving and fast-moving products.
• Support stock verification and reconciliation activities.

Accounts & Reporting

• Monitor daily sales and collection reports.
• Ensure proper billing, cash handling, and documentation procedures.
• Coordinate with the Accounts Department regarding outstanding payments and other financial matters.
• Submit required daily, weekly, and monthly reports to management.

Compliance & Administration

• Ensure employees follow company policies and operational procedures.
• Maintain proper branch records and documentation.
• Support internal audits and inspections.
• Ensure proper implementation of management instructions.
• Report operational issues, staff concerns, and significant incidents to the Branch Manager/Management.

Qualification & Experience

• Bachelor's degree in Business Administration, Commerce, Management, or a related field.
• 3–5 years of experience in retail, sales, branch operations, or a similar managerial role.
• Strong knowledge of MS Office, particularly Excel.
• Good communication, leadership, customer-handling, and problem-solving skills.
• Strong sales orientation and team-management capability.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person