Assistant Branch Manager

Our Company

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion.

Job Overview

This position reports to the Branch Manager. As an Assistant Branch Manager, the primary objective is to cultivate and environment that fosters exceptional world-class service for our Credit Union members. This involves supporting the Branch Manager and assisting in leading and inspiring a team within a branch setting to effectively address the financial needs of the community. As a digitally-focused leader, the role encompasses a commitment to training and coaching staff not only in the seamless utilization of digital channels and services but also in the understanding of the technology employed within the branches. The overarching goal is to consistently enhance the member experience.

The responsibilities include assisting the Branch Manager with the strategic recruitment, coaching, and development of a dedicated team, fostering a work culture that prioritizes a strong work ethic contributing to the branch’s overall success and achievement of production goals. The ideal candidate should be an ambitious individual capable of infusing a sense of enjoyment into the workplace, all while guiding a team of enthusiastic learners, creative problem solvers, and collaborative team players. Assist with outside marketing and promotional activities for members and potential members through business development, financial presentations, trade shows and local events. This position requires an empowering mentor that will be:

• A trusted expert
• A natural communicator
• A champion for our members and the community
• A guide through the moments that matter the most to our members

Position Details:

Salaried

Hours: Monday through Friday, occasional Saturdays

Pay Range:

$58,208.00-$87,311.00

Skills and Experience

• Minimum 60 college credit hours or Associates degree in related field
• Minimum of 5 years’ financial services experience
• Minimum of 3 years of Supervisory experience
• Knowledge of applicable federal regulations governing consumer lending, credit cards, mortgage, equity loans, savings and checking
• Knowledge of retail banking industry best practices, industry concepts, related laws and regulations
• Must have excellent interpersonal and communication skills, including the ability to interact diplomatically with staff, management, vendors, and members; proficiency in effective verbal and written communication
• Experience in leading a diverse and complex operational environment while using good judgement to make sound decisions
• Experience in supervising, leading, training, and developing staff to achieve individual and organizational goals
• Support Branch Manager in building strong partnerships with local businesses
• Identify and refer new business opportunities

Role Description and Essential Duties

• Branch Operations - Stays current with trends and operational innovations relevant to branch operations and organizational strategies. Conducts regular meetings with branch leads to systematically assess and redefine goals for optimal Branch Operations. Ensures the attainment of branch goals and objectives.

• Development and Implementation of effective Branch planning – Assists in the development and implementation of operational plans, policies, procedures, and strategic objective goals.

• Optimal Branch Performance – Provides leadership and assistance to team members through effective objective setting, delegation, communication, coaching and recognition. Conducts regular team meetings and daily huddles to keep personnel informed of policy, procedural, and legal changes/updates. Review branch performance and discuss areas needing improvements as well as develop plans to implement change.

• Coordination and Working Relationships – Maintains active communication with management regarding significant problems and concerns and assists branch personnel with daily needs. Develop efforts to continuously improve member experience and increasing overall service satisfaction.

• Member Experience – Assists in overseeing all member interactions at the branch. The Branch Manager is a resource for team members to turn to and provide guidance for questions related to credit union services. Promotes cross-selling efforts and provide solutions for members and team members as needed.

• Professional Relations – Seeks ways to constantly improve internal service and/or delivery systems. Adapts to business changes readily and enthusiastically supports the development of change. Participates in credit union activities that advocates the credit union movement and Raiz’s values on a national stage.

• Member Education: Performs as an empowering mentor to provide guidance to our members and builds trusts in our ability to service their financial needs. Demonstrate the ability to give sound advice considering our members’ best interests. Understand training needs to develop future leaders in the organization. Create mentorship routes to guide team members into a successful career path.

• Constant Communication: A natural communicator who will take the time to discover the member’s goals and identify needs and feature benefit advantages. Assist members with understanding complex and intimidating topics to empower them in making well informed financial decisions. Exhibits behavior and adherence to policy for the entire branch team.

• Compliance: Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training.

• Assists with other duties assigned or identified.