ASSISTANT BRANCH MANAGER

About the role

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, sales and rental activities, inventory control, customer service, and staff management. The role is responsible for ensuring operational efficiency, achieving business targets, maintaining accurate reports, and ensuring compliance with company policies and procedures.

Key responsibilities

• Assist the Branch Manager in managing and supervising daily branch operations and ensure all operational activities are carried out efficiently and in accordance with company policies and procedures
• Monitor the movement, availability, and utilisation of machinery equipment and staff issues.
• Coordinate with the sales, rental, service, workshop, store, and administration teams to ensure smooth operations.
• Assist in monitoring sales and machinery rental performance against established targets and coordinate sales quotations, rental agreements, customer orders, and equipment arrangements
• Follow up on pending quotations, customer enquiries, and rental renewals.
• Assist in supervising, guiding, and monitoring branch employees and allocate tasks to ensure completion within required timeframes.
• Monitor stock levels, machinery spare parts, lubricants, filters, batteries, and other store items
• Ensure customer enquiries and complaints are handled professionally and promptly
• Prepare and submit daily, weekly, and monthly branch operational reports as required by Branch Manager.
• Ensure branch activities comply with company policies, procedures, and applicable legal requirements
• Perform other duties and responsibilities as assigned by the Branch Manager or management.
• Escalate unresolved or significant customer issues to the Branch Manager.
• Ensure reports are accurate, complete, and submitted within the stipulated deadlines to Branch Manager.

About you

• Diploma or Bachelor's Degree in Business Administration, Business Management, Operations Management, or a related field
• Minimum 4-6 years of relevant experience in branch operations, sales, machinery rental, industrial equipment, or a related industry
• Previous experience in a supervisory or assistant management position is preferred
• Proficient in Microsoft Office applications, particularly Excel and Word
• Strong leadership, communication, and interpersonal skills
• Excellent organisational and problem-solving abilities
• High level of accountability, integrity, and attention to detail
• Able to manage multiple tasks and meet reporting deadlines
• Good command of English, Bahasa Malaysia and Mandrin.
• Willing to travel or work at different branch locations when required