Assistant Branch Manager (Penang)

Job Role

At Ikari Shodoku Malaysia, we are on a continuous growth trajectory, and our branches are the front lines of our success. We are looking for an ambitious and results-driven Assistant Branch Manager to partner with branch leadership, inspire our team, and drive store performance to new heights. If you are a natural leader with a sharp eye for operational excellence and business expansion, this is your opportunity to step into a high-impact leadership role!

Key responsibilities

• Achieve Company sales & operation KPI to meet the needs and expectations of the business and its customers.
• To lead team members and ensure sales and operation flow as per Company policy and standard operating procedure (SOP). Create, review, implement and improve SOP from time to time.
• Manage manpower and schedule of service. To recruit and train staff to fulfil the current and planned future contractual obligations of the corporate.
• Monitor quality of services rendered.  Reduce complaint call by agreed target & managing to meet customer retention performance target.
• Ensure all required documents, reports are managed according to system setting and prepared accurately. Data update and documents submit to head office on time.
• Manage the assets of the business in accordance with policy. Eg. service equipment, stocks, budget, vehicle & etc.

About you

• Possess leadership skill, detail oriented, discipline, positive, passionate to work and good communication skill with different level of staff in the organization.
• Minimum Diploma & 5 years working experience in supervising / planning / managing services or operation field.
• Excellent interpersonal and leadership skills. Experience of managing staffs or workers.
• Experience of ISO Standard and documentation control.
• Able to do planning, presentation, draw up SOP and setting Company policy as needed.
• Result oriented, dynamic, creative, self motivated and willing to accept challenge.
• Ability to priorities tasks with effective time management & quality works.
• Posses own transport (car) & willing to travel.
• Able to do supervising and inspection at site.
• Able to attend customer inquiry calls at odd hours / weekend if emergency needed.
• Able to speak & write in good English, Mandarin and BM.  Able to communicate with Mandarin or Japanese speaking clients will be an added advantage.

What We Offer (Perks & Benefits)

🚀 Clear Career Advancement: Enjoy structured career progression with defined pathways to move up and take on higher leadership roles.

🎓 Comprehensive Internal Training & Exposure: continuous training while gaining valuable experience managing established, high-profile corporate accounts.

💰 Highly Attractive Remuneration Package : Uncapped earning potential featuring a competitive Salary + Fixed Allowance + High-Yield Commission + Travel Benefits.

💻 Complete Work Tech Setup : Fully equipped for success with a company-provided Laptop and Mobile Phone.

🏥 Comprehensive Healthcare & Coverage:

• Panel Clinic & Medical Benefits for day-to-day healthcare.
• Personal Accident (PA) Insurance coverage.
• Annual Health Screening to ensure your well-being comes first

🎁 Performance Increment & Yearly Bonus: Your hard work is recognized and rewarded with generous annual performance-based bonuses and increment.

⚖️Work-Life Balance: Maintain a healthy personal life with a standard 5-day workweek (Monday–Friday).

🤝 Supportive & Friendly Culture: Join a welcoming, collaborative team that values open communication and mutual support.

Web : www.ikari.com.my

We offer attractive remuneration packages that commensurate with your qualification and experience. Interested candidates please submit your application with detailed resume stating qualifications, employment history, current and expected salaries together with a scanned passport-sized photograph. Only shortlisted candidates will be notified.