Assistant Business Development & Account Servicing Manager

About the role

Assistant Business Development & Account Servicing Manager responsible for selling value to marketing and IT business decision makers, developing strong value proposition proposals, and managing client relationships. The role involves understanding client requirements to align with their strategic business objectives, fostering long-term client relationships, and maintaining strong channel relationships with existing partners while developing new sales channels.

Key responsibilities

• Sell value to marketing and IT business decision makers
• Understand client requirements to align with their strategic business objectives
• Work with internal teams to develop strong value proposition proposals and negotiate new business deals
• Work with internal solution and project teams to deliver quality services to clients
• Foster and nurture new long-term client relationships
• Maintain strong channel relationships with existing partners while developing new sales channels
• Develop marketing plans and strategies to market products and services
• Serve as the main point of contact for assigned clients, ensuring high customer satisfaction and retention
• Identify upsell and cross-sell opportunities for additional CRM features or related services
• Ensure payment milestones are followed up accordingly and manage respective Account Receivables on a regular basis

About you

• At least 5 years in overall sales and account servicing experience with 3 years in solution sales in the CRM & Loyalty, Software, Social and Digital Media space
• Direct experience in Point-of-Sale (POS) sales is highly advantageous
• Good contacts and existing relationships in the services industry: Retail, Food & Beverage (F&B), and Hospitality
• Proven experience as a constant high-achiever meeting KPIs
• Well respected by peers with excellent relationship management skills
• Highest standard of professionalism that includes respect and good work ethics
• Team player
• Willing to travel on occasion to markets in Singapore and South-East Asia

About us

Ascentis is a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards, we have established ourselves as a trusted partner in servicing regional accounts across 13 countries in Southeast Asia. Our success is rooted in our core values: PACT - professionalism, accountability, consistency, and teamwork. We foster a culture of open communication with a flat organizational structure that promotes a collaborative and inclusive work environment. Our management team is hands-on and approachable, working side by side with talented employees to drive innovation and achieve remarkable results.