Assistant Cafe Lead

Assistant Cafe Lead

Pay: $23.00 - $25.00 per hour plus tips

About Us:

Welcome to Cha Cha Matcha! Your daily dose of good energy. Based in NYC & LA, we serve artisanal matcha drinks made from ceremonial-grade green tea that delivers calm, clear, and centered energy.

Our cafés are designed to be your happy place, a space to recharge, connect, and get inspired while sipping something green and great. From our classic Matcha Latte to our refreshing Matcha Lemonade, every drink is crafted with quality, creativity and positive vibes in mind.

Cha Cha Matcha isn’t just about drinks. It’s a lifestyle of balance, brightness, and good energy; one matcha at a time.

As an Assistant Cafe Lead, You are an ambassador for our cafe operations, supporting our General Manager with setting a positive tone for our teams and creating unforgettable moments for our customers. The daily operations consist of managing staff, ensuring food/drink safety and quality standards, driving sales, and ensuring a smooth, welcoming guest experience every day.

The Assistant Café Leads lead by example; jumping behind the bar when needed, sharing feedback, and keeping the café running efficiently, cleanly, and on brand. This is a great opportunity for someone who loves hospitality, thrives in a fast-paced environment, and is ready to take the next step into leadership.

WHAT YOU’LL DO:

DRIVE MY SUCCESSION

• Work to build a passionate, high-performing team, coaching and inspiring them to success.
• Validate completion of all new hire training.
• Give feedback to Baristas and Shift leaders as needed.
• Hold your team accountable with company policies.
• Foster a high-energy, enjoyable workplace and address any concerns promptly.
• Problem solves any facilities needed or concern inside the space.

OWN THE GUEST EXPERIENCE

• Validate food and beverage quality and servability, providing coaching when needed.
• Invest in continuous improvement of your personal barista skill set; lead by the best example.
• Lead shifts by example, providing hands-on support behind the bar as needed.
• Deliver and model warm, upbeat guest service that reflects Cha Cha Matcha’s values
• Conduct Store checklist to ensure the cafe is up to standard of cleanliness.
• Follow health and safety guidelines for food handling and sanitation.
• Responds to any guests concern, and proactively creates plans to address them

DELIVER FINANCIAL SUCCESS

• Analyze the Cafe results (P&L) alongside the General manager to identify areas of improvement.
• Review inventory counts, cogs, reviews %, and labor using the weekly flash report.
• Work closely with the shift leader, to ensure accurate ordering and inventory.
• Support company strategic initiatives in partnership with your General Manager.

QUALIFICATIONS

• Previous café, barista, or hospitality experience required
• Prior shift lead or supervisory experience strongly preferred
• High school diploma or equivalent
• Strong leadership, communication, and multitasking skills
• A positive attitude with a passion for hospitality and team development
• Ability to stay organized and calm in a fast-paced environment
• Flexible availability, including mornings, weekends, and holidays

Benefits:

• Paid Time Off
• Employee discount

Work Location: In person

Pay: $23.00 - $25.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person