Assistant Café Manager

Café East located within the prestigious Grandover Resort, is seeking a dedicated and experienced Assistant Café Manager to lead daily operations and ensure an exceptional guest experience. The ideal candidate will be a hands-on leader with strong food and beverage knowledge, a passion for hospitality, and the ability to thrive in a fast-paced, high-volume environment.

Position Type: Full-Time

Open Availability Required

Key Responsibilities:

• Oversee daily operations of Café, ensuring excellence in service, quality, and guest satisfaction.

• Lead, coach, and train team members to deliver consistent, high-quality service and uphold resort standards.

• Develop and implement effective staff training programs to enhance product knowledge, service skills, and operational efficiency.

• Provide ongoing coaching and mentorship to support employee growth and career development.

• Manage scheduling, labor costs, and shift coverage to maintain smooth and efficient operations.

• Maintain strong knowledge of all menu offerings, including food, beverage, and bar operations.

• Address guest inquiries and complaints promptly and professionally, ensuring appropriate resolutions.

• Oversee cleanliness, safety, and compliance with health and resort standards across all areas of the restaurant.

• Manage inventory levels, order supplies, and assist with cost control, reporting, and operational problem-solving.

• Collaborate with resort leadership to identify improvement opportunities and implement best practices.

• Qualifications:

• Minimum 2 years of restaurant management or supervisory experience in a high-volume environment.

• Strong knowledge of bar operations, food and beverage service, and menu development.

• Proven ability to lead, train, and motivate a team in a dynamic, fast-paced setting.

• Excellent communication, organizational, and problem-solving skills.

• Commitment to providing exceptional guest service and maintaining high operational standards.

• Open availability, including weekends and holidays, as required by resort operations.

Why Join Our Team: At the Grandover Resort, we take pride in cultivating a culture of service excellence and professional growth. As an Assistant Café Manager, you’ll play a key role in developing a talented team, driving guest satisfaction, and contributing to the continued success of our resort dining experience.

Benefits:

• Health insurance

• Dental insurance

• Vision Insurance

• Pet Insurance

• Disability Insurance

• Paid Time Off

• 401(k) with employer match

• Employee cafeteria

• Uniforms provided

• Hotel Discount Program

• Employee Referral Bonus Program

This employer has partnered with HireCredit to qualify employees for a tax credit program, the Work Opportunity Tax Credit. WOTC is a Federal Tax credit available to employers. Click the link below to complete the survey. Participation is voluntary but strongly encouraged.

https://survey.hirecredit.com/70ff40c9-7248-4d7d-aa9f-85953a1780bb