Assistant Café Manager

Designation: Assistant Café Manager

Department: Café Operations

Reporting To: Café Manager / Area Manager

Job Summary

The Assistant Café Manager supports the Café Manager in managing daily café operations, achieving sales targets, monitoring KPIs, supervising employees, maintaining service quality, and ensuring compliance with company standards.

Key Responsibilities

1. Sales and KPI Management

• Support the achievement of daily, weekly, and monthly sales targets.
• Monitor key performance indicators, including APC (Average Per Customer), UPC (Units Per Customer), PPU (Price Per Unit), add-on sales, and customer feedback.
• Identify opportunities to improve sales, average billing, and product mix.
• Monitor promotional activities and ensure effective execution at the café.
• Support action planning for underperforming sales parameters.

2. Team Management

• Supervise Team Members and ensure proper allocation of duties.
• Prepare shift schedules and ensure adequate manpower deployment.
• Monitor attendance, grooming, punctuality, and workplace discipline.
• Conduct on-the-job training for new and existing employees.
• Coach employees on product knowledge, customer service, upselling, and SOP compliance.
• Support the Café Manager in employee engagement and performance management.

3. Customer Experience

• Ensure excellent customer service and timely order delivery.
• Monitor service time and product quality during peak hours.
• Resolve customer complaints promptly and professionally.
• Encourage Google feedback and other customer engagement initiatives.
• Identify recurring customer issues and recommend corrective actions.

4. Inventory and Cost Control

• Monitor stock availability and ensure timely stock indenting.
• Conduct stock counts and investigate physical-versus-system stock variances.
• Follow FIFO, expiry control, and proper storage procedures.
• Monitor food wastage, portion control, and product consumption.
• Ensure accurate recording of stock movements and wastage.

5. Cash and Administrative Responsibilities

• Monitor POS billing, cash handling, and payment transactions.
• Support daily sales reconciliation and banking procedures.
• Verify shift reports, handover records, and operational checklists.
• Ensure proper documentation of operational issues and corrective actions.

6. Quality and Compliance

• Ensure compliance with company SOPs, hygiene standards, food safety requirements, and audit guidelines.
• Conduct regular operational checks and follow up on pending audit observations.
• Ensure equipment and café assets are maintained properly.
• Coordinate with maintenance, IT, HR, accounts, and other departments to resolve operational issues.

Educational Qualification Any Graduate – Mandatory.

Age limit - 30

Experience 1–3 years of experience in café, QSR, restaurant, or retail operations, preferably in a supervisory role.

Required Skills

• Team leadership and staff supervision.
• Sales and KPI monitoring.
• Customer complaint handling.
• Inventory and cost control.
• POS operations and basic MS Excel.
• Problem-solving, communication, and coordination skills.

CM- Salary depends on last salary/Experience/Interview

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person