Assistant Campground Manager

NAVENTURE

Position Description

TITLE: Assistant Campground Manager

LOCATION: Lake Powhatan Campground

REPORTS TO: Campground Manager

SUPERVISES: Campground staff, in coordination with and under the direction of the Campground Manager

JOB TYPE: Part time, non-exempt, year round

SCHEDULE: Up to 30-40 hours per week, including evenings, weekends, and holidays as needed. Winter season hours may be reduced.

COMPENSATION: $16/hour living on-site

POSITION SUMMARY

The Assistant Campground Manager supports the Campground Manager in the daily operation of Lake Powhatan Campground and serves as Manager on Duty in the Manager's absence. This is a working management position: the Assistant Manager works designated shifts alongside staff while carrying defined areas of ownership.

The Assistant Manager leads retail operations and inventory, assists in supervising staff to ensure adherence to company policies, protocols, and performance expectations, supports oversight of maintenance and safety standards across the property, and assists the Manager with special projects as assigned.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

Manager on Duty

Serve as Manager on Duty in the absence of the Campground Manager, assuming responsibility for daily operations, staff direction, and guest concerns

Make time-sensitive operational decisions within the scope of established authority and escalate matters outside that scope to the Campground Manager or Director of Operations

Maintain a working knowledge of all core management functions, including scheduling, cash handling, reservation systems, and payroll review, sufficient to provide seamless coverage

Communicate all significant events, incidents, and decisions to the Campground Manager upon their return

Retail Operations and Inventory

Serve as the lead for retail operations, including merchandise, firewood, ice, and camp supplies

Maintain accurate retail inventory records, conduct scheduled counts, and investigate and reconcile discrepancies

Monitor stock levels and prepare purchase orders for approval, ensuring adequate supply ahead of weekends, holidays, and peak periods

Receive deliveries, verify orders against invoices, and report shortages or damages

Maintain merchandising standards, including product displays, pricing accuracy, stock rotation, and a consistently stocked sales floor

Ensure retail transactions are processed accurately in Square and train staff on proper procedures

Track sales trends and provide the Campground Manager with recommendations on product selection, pricing, and ordering

Staff Supervision Support

Assist the Campground Manager in supervising campground staff, ensuring adherence to company policies, established protocols, and performance expectations

Monitor daily work assignments and verify that tasks are completed to Naventure standards

Provide in-the-moment coaching and corrective direction, and report recurring performance or conduct concerns to the Campground Manager

Participate in performance reviews alongside the Campground Manager, contributing direct observations and feedback

Assist with the hiring process, new staff onboarding, and ongoing training as needed

Create and cultivate a positive work environment and lead by example in work ethic and guest interaction

Maintenance and Safety Standards

Assist the Campground Manager in overseeing maintenance and safety standards throughout the campground and assigned satellite sites (as needed)

Conduct routine inspections of facilities, restrooms, campsites, and equipment, documenting findings in MaintainX

Report infrastructure, repair, groundskeeping, and equipment issues to the Maintenance Manager within 24 hours and follow up until resolved

Ensure staff follow safe work practices and the proper use of tools and equipment

Respond to and document incidents in accordance with company policy

Special Projects and General Duties

Assist the Campground Manager with special projects as assigned

Work designated shifts to ensure adequate site coverage, including the gatehouse, campsites, and restroom facilities (and glamping and group sites, if applicable)

Provide excellent customer service and ensure staff do the same

Respond to electronic and telephone inquiries regarding facility information in a timely manner

Maintain open communication with Naventure administrative staff

Build community relationships and serve as an outstanding steward of the Forest

Perform other related duties as assigned

MINIMUM REQUIREMENTS

At least one year of supervisory, lead, or assistant management experience or equivalent

High school diploma or equivalent

Retail, inventory, or point-of-sale experience preferred

Ability to work independently and exercise sound judgment while serving as Manager on Duty

Ability to work evenings, weekends, and holidays as needed

Valid driver's license

Must own a hard-sided camper or RV suitable for long-term living

Ability to maintain a safe, positive, and efficient workplace culture

PHYSICAL DEMANDS

Work is performed primarily outdoors in variable weather conditions.

Requires mobility on uneven natural terrain, including extensive walking, standing, bending, lifting, and pushing or pulling light to heavy loads.

Ability to use hand tools, equipment, computers, and tablets.

Occasional travel between sites may be required.

Reasonable accommodation will be made for individuals with disabilities.

BENEFITS

Full-hookup RV site with utilities included and on-site laundry facilities. The host site is contingent upon employment and ends when employment is terminated.

Health insurance, including medical, dental, and vision

Paid time off: vacation and sick leave (accrued)

401(k) with company match following the eligibility period

Retail discounts

This job description is not a contract of employment and may be revised at the discretion of the company. Naventure is an equal opportunity employer.

About Naventure in Pisgah National Forest

Naventure is committed to creating a positive and supportive work environment that allows our employees to thrive and grow, and we are dedicated to giving our customers a memorable time in the great outdoors. If you share this passion and are looking for a fulfilling career in the outdoor industry, you have come to the right place.