ASSISTANT, CASHIER

1) GENERAL DESCRIPTION

Responsible for handling patient registration, guarantee letters, billing, payments, issuing receipts, and processing refunds accurately and efficiently. They play a key role in delivering excellent customer service in accordance with the professional standards set by management.

2) JOB DESCRIPTION

Main Responsibilities
Cashiering Function:

• Responsible to generate patients’ bill, collect payment and issue official receipt.

• Responsible for arranging the agreement to deferred payment after approval from authorized personnel.

• To ensure cash and credit card refund is done with proper approval from Senior Clerk or Supervisor.

• Responsible to generate detail close till report and ensure collection is tally to the report.

• Responsible to ensure daily cash drop is done and recorded in accordance with KPJ policy.

Admission Function:

• Responsible for updating the information about room charges and room status.

• Well versed with admission procedure and able to explain to patients during admission process.

• Responsible for completing all admission forms and obtaining relevant data and documents from patients/relative during admission process. All information must be entered through HITS / KCIS.

• To coordinate with MCO unit to request GL for patients using Medical Card to obtain initial Guarantee Letter.

• Be able to verify all Guarantee Letters, validity period, bed eligibility, coverage limit form corporate client, MCO and insurance companies.

• Responsible to collect deposit (as per schedule) for cash paying patient and provide patient with official receipt accordingly.

• To ensure collecting initial deposit and top up deposit in accordance with KPJ Policy.

Billing Function:

• Responsible to enter / update all charges relating to patients’ treatment

• Responsible for checking with wards / other services and ensure that all charges have been properly taken up before patient discharged.

• Responsible to ensure that billing is done accurately before finalizing of patients’ bill.

• Responsible for attending patient query regarding the bill, charges and payment.

• Responsible to confirm all Guarantee Letters, validity period, coverage limit with MCO unit and insurance companies before releasing patient for discharge.

MCO Function:

• Responsible for ensuring all initial Guarantee Letter requests are submitted to relevant insurance / MCO.

• Responsible for ensuring all insurance form are filled up by the admitting Consultant on timely basis.

• Responsible to update Insurance portal or fax the medical report to Insurance Companies / MCO for issuance of Initial Guarantee Letter.

• To ensure that patient is being informed on the feedback from insurance companies, favorable or unfavorable.

• Responsible for responding to all queries made by Insurance / MCO Companies on timely manner.

Registration Function:

• Responsible to collect and verify personal information (ID, contact details, address).

• Responsible to register new patients/clients and update existing records in the system.

• Responsible to verify insurance details, guarantee letters, or required documentation.

• Responsible to confirm appointment for walk in patients and provide necessary instructions.

• Responsible to maintain accurate and complete records in the database.

• Responsible to ensure confidentiality of sensitive information.

• To coordinate with medical, billing, or administrative departments.

• Respond to inquiries and resolve minor registration issues.

Other Duties and Responsibilities

• Perform any other responsibilities assigned by immediate superior or hospital management.

• Delivering excellent customer service in accordance with professional standard set by management.

• Maintain confidentiality of patient information.

3) JOB REQUIREMENT

• SPM, Diploma in related field.

• Minimum 1 years of experience (fresh graduates may be considered).

• Proficient in spoken and written English and Bahasa Malaysia. (Fluent in others language will be an advantage).

• Detail-oriented with a focus on accuracy.

• Willingness to do work after office hours/weekends/public holidays when required.

• Proficiency in Microsoft Excel and PowerPoint.

• Results-oriented mindset, with the ability to work under pressure to meet deadlines.

• Self-motivated and able to work independently.

• Strong ethics and integrity.

• Openness to learning and adapting to change.

• A collaborative and team-oriented approach.