Assistant Center Manager

Company Description DBS Workspace, part of DBS India, provides flexible, fully-serviced office spaces designed to support modern businesses of all sizes, from startups to large corporations. With over 38 years of experience, DBS is a pioneer in the flexible office space industry, offering serviced offices, virtual offices, meeting rooms, and co-working spaces tailored to client needs. The company focuses on creating environments that foster productivity, collaboration, and business growth. DBS Workspace operates prime centers in major business districts across Mumbai, as well as locations in Hyderabad, New Delhi, Chennai, Kolkata, and Bengaluru. Its mission is to deliver high-quality facilities and personalized services that help enterprises succeed in dynamic markets.

Role Description The Assistant Center Manager is a full-time, on-site role based in Mumbai, responsible for supporting the overall operations and performance of the workspace center. This role involves assisting in day-to-day center management, including supervising front-office activities, ensuring high standards of customer service, and coordinating with support teams for facilities, housekeeping, and security. The Assistant Center Manager helps manage office space occupancy, client onboarding, renewals, and basic contract administration, while maintaining accurate records and reports. The role includes handling client queries, resolving operational issues promptly, supporting local marketing or promotional activities, and ensuring that the center adheres to company policies and quality standards. The position requires close collaboration with the Center Manager and other internal stakeholders to deliver a seamless experience for all clients and visitors.

Qualifications

• Experience in center or facility management, including day-to-day operations, vendor coordination, and basic administrative oversight.
• Strong customer service capabilities, with proven skills in client relationship management, issue resolution, and front-office interaction.
• Organizational and time-management skills to handle multiple tasks, maintain documentation, and support occupancy and billing processes.
• Ability to collaborate effectively with cross-functional teams, including housekeeping, security, maintenance, and sales or marketing staff.
• Good verbal and written communication skills in English; proficiency in local languages in Mumbai is an advantage.
• Comfort with using office productivity tools (e.g., email, spreadsheets, CRM or center management software) to manage daily workflows.
• Prior experience in coworking, serviced offices, hospitality, or customer-facing real estate environments is preferred.
• Graduate degree in business, hospitality, facilities management, or a related field, or equivalent practical experience.
• Professional, reliable, and detail-oriented approach, with a focus on delivering a positive client experience and maintaining high service standards.