Assistant Centre Manager

Summary:

The Assistant Centre Manager is responsible for providing effective and efficient management of the administration and practice management functions at site level to deliver high quality administrative services across medical oncology.

Leadership of Administration/Practice Management Function and Team

• Lead Administration/Practice Management team members at Site and ensure a safe, supportive and productive work environment
• Maintain an understanding of all administration/practice management tasks at site to ensure appropriate day-to-day management of the administration/practice management function
• Manage recruitment, orientation, training and performance reviews of new staff
• Develop a high performing team through quality performance management
• Implement effective rosters to manage workloads and meet the needs of the Site
• Provide consistent and transparent communications to all team members
• Participate as an active and positive member of the Site Leadership team
• Conduct monthly team meetings and facilitate formal communication with team members
• Identify service gaps and provide solutions
• Work with Operations Manager to identify skills gaps and training needs
• Take initiatives to improve workflow and patient services

Operational/Site Management

Patient Admission, Discharge and Outpatient Appointments Services

• Ensure a timely and efficient patient admission, discharge and outpatient appointment process
• Ensure the maximum utilisation of Site consultation rooms
• Establish and review workflow processes and workstation functionality
• Ensure Privacy principles are applied on Site
• Ensure relevant patient admission/discharge documents are signed
• Ensure patient outpatient documents are signed and billing processed accordingly
• Provide appropriate assistance and directions to customers
• Communicate clearly with wards, units and transport groups
• Ensure timely management of insurance claims
• Ensure treatment/procedure consent and financial counselling processes are in place

Practice Management Services to Registered Medical Officers

• Ensure regular communications are held with onsite RMOs
• Maintain consulting room roster to ensure optimal usage
• Follow up customer service complaints within 24 business hours with escalation where necessary

Quality

• Support the Site’s commitment to quality improvement and achievement of Ministry of Health accreditation
• Participate in quality-related meetings, committees and audits
• Collaborate with the Operations Manager to develop and review the Site Quality Plan
• Ensure accurate patient information and data is captured in the clinic management system

Adherence of National Standards

• Work in accordance with Ministry of Health requirements and relevant specialist clinic/hospital standards
• Play an active role in implementing workflow and practice changes required to meet standards

Requirements:

• Bachelor's Degree in Healthcare Management, Business Administration, Nursing, or a related field
• Minimum 5–8 years of management experience in a healthcare, hospital, specialist clinic, or oncology setting.
• Proven experience in leading multidisciplinary teams and managing healthcare operations.
• Experience in patient services, healthcare administration, and operational planning.
• Strong understanding of healthcare regulations, quality standards, and accreditation requirements.