Assistant Chief Controller (Executive) - RTSO Johor Bahru

Job Purpose

The Assistant Chief Controller will be the in-charge in the Secondary OCC, oversees the day-to-day operations of RTS Operations Pte. Ltd.’s OCC and depot movements while ensuring a safe, efficient, and reliable operation of the rail network. The Assistant Chief Controller will take charge of the OCC in the absence of Chief Controller.

Key Accountabilities

Operational Efficiency:

• Responsible for assisting the overall management and performance of the OCC.
• Monitor the Depot operations handled by Depot Comms Controller.
• Ensure adherence to safety regulations, operating procedures, and emergency response plans.
• Monitor real-time train movements, track conditions, and weather conditions.
• Make critical decisions in managing disruptions and maintaining service reliability.

People Management:

• Lead, develop, and motivate a team of Rail Service Controllers to achieve operational excellence.
• Establish clear performance expectations and provide ongoing coaching and development opportunities for staff to ensure high performance.
• Foster a positive and collaborative work environment.

Performance Management:

• Analyse operational data to identify trends and areas for improvement.
• Implement corrective actions to address performance gaps.
• Keep track of the operational variables and ensuring they are optimized.

Documentation & Reporting:

• Discuss and ascertain OCC’s objectives and strategy with the Chief Controller.
• Support/Assist the Chief Controller in planning the allocation of resources and operational activities based on assigned scope and ensures that they are in line with the overall Operation strategy.
• Maintain and preserve accurate records of train movements, incidents, and communication logs.

Qualifications, Skills & Knowledge

• Degree in any field.
• Minimum 3 years of experience in a related field, such as railway operations or transportation industry.
• Strong understanding of railway operations, train-related signalling systems, and safety regulations.
• Excellent analytical and problem-solving skills.
• Superior communication, interpersonal, and decision-making skills.
• Ability to work effectively under pressure and in a fast-paced environment.