Assistant Chief Engineer

Job Title: Assistant Maintenance Manager

Department: Maintenance Location: London Heathrow Marriott Hotel Date Created: October 2026 Reports to: Maintenance Manager

Job Summary

The Assistant Maintenance Manager supports the Maintenance Manager in the day-to-day operation of the Engineering and Maintenance Department, ensuring the hotel remains safe, compliant, well-maintained, and operationally efficient. The role combines supervisory responsibility with hands-on technical support and acts as deputy to the Maintenance Manager in their absence.

Key Responsibilities

• Support the Maintenance Manager in leading and supervising the engineering team.
• Assist in the delivery of preventative maintenance programmes and ensure maintenance tasks are completed in a timely manner.
• Conduct routine inspections of guest rooms, public areas, plant rooms, and back-of-house spaces.
• Support compliance with health and safety, fire safety, statutory testing, and company policies.
• Monitor and update maintenance records, logs, and compliance documentation.
• Assist with the management of contractors and external suppliers attending the property.
• Support the implementation and effective use of Marriott maintenance systems, including Transcendent and other engineering platforms.
• Assist with monitoring utility usage and support initiatives to reduce energy and water consumption.
• Respond promptly to maintenance issues, emergencies, and operational challenges.
• Support the delivery of capital expenditure projects and refurbishment works where required.
• Ensure departmental standards are maintained and guest requests are responded to promptly.

Operational Responsibilities

• Balance approximately 50% supervisory duties with 50% hands-on technical support.
• Carry out repairs and maintenance relating to electrical, plumbing, HVAC, decorating, and general building fabric where competent to do so.
• Assist with departmental scheduling, work allocation, and prioritisation of maintenance tasks.
• Support property audits and compliance inspections.
• Produce reports and provide operational updates to the Maintenance Manager.

Property & Guest Experience

• Proactively identify maintenance concerns before they impact guests or operations.
• Support the maintenance and presentation of all hotel facilities to brand standards.
• Assist in reviewing guest feedback and implementing corrective actions where required.
• Conduct regular property walkarounds to identify opportunities for improvement.

Customer Service

• Provide a professional and responsive service to guests and associates.
• Ensure maintenance requests are completed efficiently and communicated effectively.
• Promote a positive and service-focused culture within the department.

Health, Safety & Compliance

• Support compliance with UK health and safety legislation and Marriott standards.
• Assist with fire safety checks, emergency procedures, and accident prevention initiatives.
• Ensure engineering records, certifications, and compliance documentation are maintained.
• Participate in audits and implement corrective actions where necessary.

Communication & Teamwork

• Maintain effective working relationships across all hotel departments.
• Support communication between Engineering and Operations teams.
• Escalate significant maintenance issues to the Maintenance Manager promptly.
• Assist with training and mentoring engineering associates.

Leadership & Execution

Adaptability & Professionalism

• Demonstrates flexibility and professionalism in a fast-paced hotel environment.
• Maintains composure and effectiveness during emergencies and operational challenges.

Communication & Problem Solving

• Effectively investigates and resolves maintenance issues.
• Communicates clearly and professionally with stakeholders at all levels.

Results Focus

• Takes ownership of tasks and follows through to completion.
• Supports departmental objectives and performance targets.

Team & Relationship Building

Team Collaboration

• Works closely with colleagues to deliver engineering and operational objectives.
• Promotes teamwork and a positive working environment.

Customer Focus

• Recognises and responds to guest and business needs proactively.

Inclusion & Diversity

• Supports an inclusive culture that values different perspectives and backgrounds.

Talent Development

Organisational Capability

• Supports continuous improvement initiatives within the department.
• Contributes ideas to improve efficiency and service delivery.

Coaching & Feedback

• Assists with the onboarding, training, and development of engineering associates.
• Provides guidance and support to team members as required.

Professional Expertise

Applied Learning

• Demonstrates a willingness to learn new systems, technologies, and maintenance practices.
• Keeps technical knowledge up to date.

Core Skills

• Competent in basic IT systems and maintenance software.
• Strong written and verbal communication skills.
• Good organisational and time management abilities.

Additional Expectations

• Performs other duties as assigned by management.
• Participates in the on-call and emergency response rota where required.
• Supports weekend, bank holiday, and shift coverage as operationally required.

Education and Experience

• Experience within hotel engineering, maintenance, facilities, or building services.
• Previous supervisory or team leadership experience is desirable.
• Good understanding of plant and equipment, including HVAC, plumbing, electrical, and building fabric.
• Familiarity with preventative maintenance programmes.
• Knowledge of health and safety legislation and compliance requirements.
• Strong fault-finding and problem-solving skills.
• Ability to prioritise workload in a fast-paced operational environment.

Preferred Experience

• Previous experience within a Marriott hotel or similar hospitality environment.
• Experience using Marriott engineering systems including Transcendent.
• Relevant trade qualification in electrical, mechanical, building services, facilities management, or a related field.

INDMAINTENANCE