(Assistant) Client Success Manager

About Wisers

Wisers is a leading expert in business intelligence and media big data analytics, leveraging advanced AI technologies to provide insights for over 3,000 corporate clients across all industries, including both public and private sectors. Our top-tier Chinese NLP, computer vision, and augmented analytical technologies transform vast amounts of data into actionable insights, helping our clients make strategic decisions.

About The Job

As (Assistant) Client Success Manager, you will manage the end-to-end client journey. This is a versatile role spanning the entire lifecycle: supporting the Sales team with pre-sales proposals, providing high-touch post-sales servicing, and managing the renewal process. You will ensure our platform meets the specific Marketing and PR needs of a focused industry sector, acting as a proactive partner dedicated to driving long-term client satisfaction and retention.

Key Responsibilities

• Build and maintain deep relationships with commercial clients, ensuring the provision of tailored solutions that meet their specific regulatory and marketing needs.
• Proactively handle client inquiries and manage service upgrade requests with a high degree of efficiency.
• Develop a deep understanding of our platform to become a solution expert, join client meetings and working alongside the Sales team to prepare professional quotations and customize complex solutions.
• Collaborate closely with sales team to manage the renewal lifecycle, including solution review, negotiation support, and ensuring service continuity.
• Capture client feedback to suggest product upgrades to the Product Team and use these insights to secure the renewal strategy.
• Conduct market research on commercial industry trends to provide clients with relevant updates and identify potential areas for account growth.
• Work closely with teams in Hong Kong and the CN Region to ensure exceptional service standards across all touchpoints.

About You

Core Competencies

• Bachelor’s degree in a relevant discipline.
• 3 years in a client-servicing, account management, or renewal support role. (Candidates with more experience will be considered as Client Success Manager)
• Background in marketing or PR agencies or solution project management, with proven versatility managing a multi-industry portfolio or the high learning agility to adapt to new client sector is a significant advantage
• Demonstrate a strong sense of ownership, anticipate client’s need, manage the renewal pipeline and effectively leverages senior expertise to navigate negotiations.
• Proven experience in managing the client lifecycle, encompassing pre-sales support, proposal development, and the execution of renewals.
• Excellent command of written and spoken English, Cantonese, and Mandarin.
• Highly detail-oriented and well-organized; able to prioritize multiple renewal deadlines in a fast-paced environment.

Preferred Qualities

• Previous experience in a fast-paced agency or marketing environment is a plus.
• A strong interest in and understanding of AI advancement and its impact on the financial and media sectors.
• Previous experience using Wisers/social listening product is a significant advantage.

Why Join Us?

At Wisers, you'll have the opportunity to make a significant impact in a steadily growing organization with immense potential. We offer:

• Opportunities for career development and advancement.
• Hands on training to become an AI solution expert
• Comprehensive medical insurance, including dental benefits
• Friendly, dynamic, and collaborative work environment
• Fully stocked pantry with a variety of games for relaxation

If you meet the qualifications and are ready to take on this exciting opportunity, please submit your resume along with your current and expected salary.Apply now!

(Data collected will be treated as strictly confidential and will be used for recruitment purposes only)