Assistant Clinic Supervisor

Body In Tune Lakeshore WestAssistant Clinic Supervisor (ACS)

About Us

Body In Tune Lakeshore West is a multidisciplinary orthopedic rehabilitation and integrative wellness clinic serving the South Etobicoke community. Our collaborative team includes practitioners across a range of disciplines, including physiotherapy, chiropractic care, registered massage therapy, acupuncture, and other complementary wellness services.

We are committed to providing a high standard of client care through a collaborative, client-centred approach that supports recovery, movement, and overall well-being. Our clinic combines professional clinical services with a strong focus on operational excellence, an exceptional client experience, and long-term relationships within the community.

As part of a growing network of multidisciplinary wellness clinics across the Greater Toronto Area, Body In Tune offers an environment where strong leadership, accountability, teamwork, and continuous improvement are essential to our success.

Role Summary

The Assistant Clinic Supervisor (ACS) is a working supervisor responsible for driving the local execution of clinic operations in support of financial continuity, operational efficiency, and brand protection. Serving as a key operational partner to the Clinic Supervisor, this role requires active involvement in client experience, operational logistics, team leadership, facility standards, and business growth.

This is a permanent position structured for 30–35 hours per week, with responsibilities that will continue to evolve alongside company growth. The ACS balances their time across client success and floor leadership, revenue recovery, operational logistics, and facility, health, and safety management.

Reporting Structure

• Direct Reports: Local administrative and front-desk team.
• Reports To: Multi-Site Clinic Supervisor, with indirect accountability to members of the executive and leadership teams.

Key Responsibilities

1. Revenue Recovery & Client Follow-Up

• Execute daily communication campaigns, including calls and text messages, to fill cancellation gaps and optimize practitioner schedules.
• Contact clients who have not rebooked online and manage six- and 12-month client reactivation lists.
• Lead the front-desk team in securing client rebookings before clients leave the clinic.
• Identify opportunities to improve client retention, appointment utilization, and overall clinic revenue.

2. Operational Logistics, Analytics & Payroll Processing

• Compile weekly arrived appointment targets, daily conversion data, and key performance metrics for executive and multi-site leadership.
• Manage on-site supply purchasing, accounts receivable audits, payment collections, and daily administrative data entry.
• Complete initial payroll data reviews and entries on weekly and biweekly payroll cycles in collaboration with multi-site leadership.
• Maintain accurate operational records and support the timely completion of administrative and reporting requirements.

3. Facility Maintenance, Health & Safety, and Compliance

• Systematically track facility maintenance requirements, uphold cleaning and hygiene protocols, and troubleshoot localized facility issues.
• Contribute to occupational health and safety standards and help maintain compliance with applicable legislation, privacy requirements, including PIPEDA and PHIPA where applicable, and relevant professional regulatory requirements.
• Adhere to current and future clinic policies, standard operating procedures (SOPs), and operational directives.
• Adapt to evolving responsibilities as required to support clinic growth, service delivery, and operational needs.

4. Business Growth, Marketing & Service Development

• Provide operational support for local marketing initiatives, grassroots business-to-business networking, and community outreach.
• Support practitioner development, administrative onboarding, and the integration of new practitioners and clinic services.
• Identify and support opportunities to increase clinic revenue, improve schedule utilization, and strengthen client engagement.
• Help maintain Body In Tune’s brand standards and reputation within the local community.

5. HR Support & Floor Leadership

• Conduct initial interviews for prospective staff and facilitate on-site clinic visits.
• Assist the Clinic Supervisor with new-hire onboarding and administrative setup.
• Provide on-site leadership and monitor day-to-day team performance, escalating concerns to multi-site leadership as appropriate.
• Promote accountability, effective communication, teamwork, and consistent service standards across the front-desk team.

Compensation

• Hourly Rate: Competitive, market-aligned hourly compensation, with consideration given to the clinic’s financial performance and the requirements of the role.
• Performance Reviews: Future compensation reviews and performance-based bonuses may be tied to clinic revenue performance, achievement of arrived appointment targets, and established operational benchmarks.

Pay: $21.00-$21.50 per hour

Expected hours: 30.0 – 35.0 per week

Work Location: In person