Assistant Clinical Manager

Assistant Clinical Manager

REPORTING RELATIONSHIPS

Reports To: Clinical Manager

POSITION PURPOSE

To assist in the management, administration and access-to-care model across all programs at an assigned DSIS site. This role ensures continuity of care, maintains access-to-care goals, and guarantees compliance with NC Medicaid, licensing board, and NCDHHS regulations. The Assistant Clinical Manager supports the Clinical Manager in overseeing site operations, participates in all services, and is trained in the full scope of Clinical Manager duties to provide coverage when needed. Assistant Clinical Managers in this role must:

• Hold a current North Carolina license (provisional or full) as LCSW(-A), LCMHC(-A), LMFT(-A),

LCAS(-A), or equivalent

• Be under required board supervision if provisionally licensed, and maintain active licensure in good

standing

• Be willing and able to perform Diagnostic Assessments (DAs) and Comprehensive Clinical Assessments (CCAs) to support intake and access-to-care benchmarks

PROGRAMS INCLUDE BUT ARE NOT LIMITED TO:

• Substance Abuse Comprehensive Outpatient Treatment (SACOT)

• Substance Abuse Intensive Outpatient Program (SAIOP)

• Tailored Care Management (TCM)

• Intensive In-Home (IIH)

• Peer Support Services (PSS)

• Outpatient Therapy (OPT)

• Any additional DSIS programs developed in the future, in-person or virtual

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Operations Support

• Participate in all programs and services at the assigned site

• Conduct DAs and CCAs and any necessary clinical documentation to support access-to-care goals

• Deliver therapy services (individual, group, family) based on assigned program

• Assist with treatment plan development and review

Leadership & Staff Support

• Support supervision of QPs, APs, PP’s, and CADCs

• Provide onboarding, mentoring, and training for new staff

• Assist with performance reviews and development planning

Access-to-Care & Service Integration

• Help coordinate the site’s access-to-care model for timely client onboarding

• Assist in implementing site-wide clinical initiatives and new program rollouts

• Support coverage and caseload management across services

Compliance & Documentation

• Ensure documentation meets Medicaid, NCDHHS, and DSIS standards for timeliness and accuracy

• Participate in chart audits, quality reviews, and compliance monitoring

Crisis Response & Intervention

• Respond to client crises per DSIS protocol

• Assist in creating crisis plans with clients and caregivers

SCOPE OF SERVICES

• Maintain flexibility to work across all services at the assigned site

• Cover Clinical Manager duties as needed

• Work independently and within multidisciplinary teams

TRAINING REQUIREMENTS

• BH I/DD Tailored Plan eligibility and services

• Whole-person health and unmet resource needs

• Crisis Prevention & Intervention (CPI/NCI)

• HIPAA and Confidentiality

• First Aid / CPR

• Documentation standards and Medicaid compliance

• CEU completion and clinical supervision participation

QUALIFICATIONS

Education & Experience

• Master’s degree in Social Work, Counseling, Marriage & Family Therapy, Psychology, or related

human services field

• Minimum two years post-graduate supervised experience providing behavioral health services preferred

Licensure

• Active NC license or provisional license:

• LCSW-A / LCSW

• LCMHC-A / LCMHC

• LMFT-A / LMFT

• LCAS-A / LCAS

Certificates, Licenses, Registrations

• Must maintain NCI, Community First Aid/CPR, and any other certifications required by DSIS

MEASURABLE KPIs FOR SUCCESS

• 100% compliance with documentation and Medicaid billing standards

• Successful completion of training in all Clinical Manager duties within defined timelines

• Positive outcomes in client care based on treatment plan goal achievement

• Timely completion of assessments with 90%+ accuracy and submission rate

INTENT AND FUNCTION OF POSITION DESCRIPTIONS

Position descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed position descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.