Assistant Club Manager

QUALIFICATIONS:

·        Bachelor’s degree in business administration, Marketing, Management, Fitness Management, or any related field

·        At least 2 years of experience in sales, customer service, fitness operations, or supervisory roles

·        Strong leadership and team management skills

·        Excellent communication and interpersonal skills

·        Customer service-oriented and results-driven

·        Strong sales and marketing background

·        Ability to analyze reports and monitor business performance

·        Proficient in Microsoft Office and Google Workspace tools

·        Ability to work under pressure and manage multiple priorities

·       Willing to work flexible schedules, including weekends and holidays

FUNCTIONS: OPERATIONS, SALES, PEOPLE MANAGEMENT, AND ADMINISTRATIVE

DUTIES AND RESPONSIBILITIES:

Assistant Club Manager

·        Assist the Club Manager in overseeing the daily operations of the club.

·        Ensure excellent member experience by maintaining high standards of customer service.

·        Support the achievement of membership sales, personal training sales, and club revenue targets.

·        Supervise and monitor the performance of Brand Ambassadors, Personal Trainers, and Service Attendants.

·        Assist in implementing sales, marketing, and member retention strategies.

·        Monitor membership growth, renewals, cancellations, and retention programs.

·        Handle member concerns, complaints, and escalations professionally and promptly.

·        Ensure club facilities, equipment, and services are maintained according to company standards.

·        Conduct staff coaching, training, and performance evaluations.

·        Assist in organizing club events, community outreach activities, and marketing campaigns.

·        Monitor daily sales activities and ensure achievement of individual and team targets.

·        Enforce company policies, procedures, and operational standards.

ADMINISTRATIVE

·        Prepare and submit daily, weekly, and monthly operational and sales reports.

·        Monitor club attendance, sales performance, and membership statistics.

·        Assist in budgeting, forecasting, and inventory management.

·        Maintain accurate records of memberships, sales transactions, and operational documents.

·        Coordinate with HR, Finance, Marketing, and Operations departments as needed.

·        Ensure timely submission of reports and compliance requirements.

·        Perform other duties as assigned by the Club Manager and Management Team.