Assistant Community Manager

JOB SUMMARY The Assistant Community Manager reports to the Community. In this role, you will play a vital part in overseeing the daily operations and management of our multi-family property. Your responsibilities will be focused on maintaining resident satisfaction, coordinating leasing activities, and ensuring the property's smooth functioning.

VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership:

• Apply creative sales strategies to motivate leasing consultants and achieve occupancy goals.
• Recruit, coach, motivate, and develop a highly skilled team.
• Provide leadership, guidance, and mentorship to the property management team.
• Collaborate with various departments to ensure effective property operations.

Resident Relations:

• Assist in leasing activities, including property tours, application processing, and lease execution.
• Build and maintain positive relationships with residents, addressing needs and concerns promptly.
• Coordinate maintenance and repair requests, ensuring timely issue resolution.

Financial Management:

• Assist in budgeting, financial reporting, and expense tracking to achieve property financial goals.
• Maintain accurate and up-to-date financial records and documentation.
• Provide administrative assistance, including lease document preparation and background checks.
• Support rent collection, track delinquencies, and coordinate lease renewals.

Marketing and Outreach:

• Contribute to marketing efforts by creating and promoting property-specific materials and social media updates.
• Participate in outreach activities to attract potential residents and maintain high occupancy rates.

Vendor and Partner Relationships:

• Collaborate with external vendors, contractors, and partners to ensure high-quality services and timely repairs.

Compliance and Regulations:

• Ensure compliance with property management policies, fair housing laws, and relevant regulations.

Stay informed about changes in property management laws and regulations.

EDUCATION/EXPERIENCE:

• Required: High school diploma or equivalent
• Preferred: College degree in Business Administration, Property Management, or related field

COMPETENCIES:

• To excel in this role, you should have proven experience in property management or a related field, with a focus on leasing and resident relations.
• Strong organizational skills, attention to detail, excellent interpersonal and communication skills, proficiency in basic computer software and property management technology
• Knowledge of fair housing regulations, and the ability to multitask and work effectively in a fast-paced environment are essential.
• A valid driver's license and reliable transportation are also required.

Key Qualities:

• Leadership skills
• Team player
• Strong communication and interpersonal skills
• Detail-oriented
• Adaptable to a fast-paced environment
• Knowledge of property management regulations
• Customer service focus
• Organized and efficient