Assistant Coordinator (Call Centre)

Location: Tampines

Working Hours: 2 on, 2 off cycle, 12 hours shifts (Morning / Night) including weekends/PH

Salary Package: Basic salary + Allowances + Bonuses + Medical

Job Responsibilities:

• Provide 24/7 telecare support and assistance to clients in accordance with established protocols through various virtual modes.

• Assist and provide support in monitoring clients' wellbeing through regular check-ins, directing clients to appropriate community resources, and coordinating health and social care administration with various stakeholders.

• Maintaining updated documentation of care plans, encouraging and empowering clients towards healthy lifestyle changes, and escalating complex cases to senior coordinators when required.

• Ensure consistent service standards, execute daily operational workflows and maintain confidentiality whilst safeguarding client data.

• Achieve service levels as determined and maintain low abandoned call rates through efficient call handling.

• Support community outreach and engagement efforts as required.

Job Requirements:

• Fresh Diploma in any discipline or GCE N level + 4 years of experience
• Experience in contact centre or eldercare experience would be an added advantage
• Operational experience and knowledge in health, social and community care sectors
• Able to communicate in 2 or more languages and dialects would be an added advantage
• Able to work on rotating 12-hour shifts
• Strong team player with a positive work attitude and strong sense of responsibility
• Possess good problem-solving skills

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Tan Pin Hong

EA Personnel Reg No: R25128652